GC
Gerard C

1 reviews | Active since Mar 2009

05 Jul 2019, 15:43

Avoid Axxess at all costs!

Avoid at all costs!

EVERY engagement with the call center or contact point took a minimum of a day to respond - and as long as a week and no response when I ask why...

Online contact resulted in "phone" hosting or someone else and no response when I ask why....

The number of times my email accounts failed and for absolutely no reason started working a couple of DAYS later and no response when I ask why...

Overall - NO SERVICE, UNRELIABLE of whatever there was over the past few months, a number of sorry to see you go - OK, have an owner or director call me if they want to know why and still nothing....

Online Contact Center can do nothing except tell you to phone hosting - why can't hosting phone this EXTREMELY annoyed customer? You must phone them!!!

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Replies (1)
GC
Gerard C's update05 Jul 2019, 15:44
Reviewer Update
Looking at the their other reviews it seems I'm not the only one who found their disregard for their customers to be so appalling!