LF
Luhann F
1 reviews | Active since Mar 2009
02 Mar 2015, 07:35
Auto Topup of Double Summer Promotion
Good Morning,<br> I have a complaint .I signed up for the double summer promotion of Mobile data last month and it was a once of payment for 4gb plus 4gb .Now this month I see the account did a automatic topup of the data which I did not choose. Even your add says \No surprise bills. You just top up when you run out"so why was my account automatically toped up? I did not give approval nor did I request this? The service is also not bound to a contract so why? Is this not false advertising or trying to **** your users into paying for something they did not choose themselfs?"""
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Axxess.co.za's replyOfficial
02 Mar 2015, 08:28Hello jimmy76,
Thank you for your post. Our mobile data, like any other of our products are not bound to any contracts. Our packages run on a month-to-month basis. On the 1st of every month you will receive your new 4GB+4GB data, and your unused data from the previous month will roll over into the new month, unless you request cancellation on the package before month-end. For more info on this please refer to our Terms and Conditions on https://www.axxess.co.za/terms.php#toc34. Please email us on *** if you do not wish to continue these services, and to arrange a refund. Please take note, that if you cancel your month-to-month service, your unused data from last month (including the 4GB+4GB you received for this month) will be cancelled together with your service with us.
Thank you for your post. Our mobile data, like any other of our products are not bound to any contracts. Our packages run on a month-to-month basis. On the 1st of every month you will receive your new 4GB+4GB data, and your unused data from the previous month will roll over into the new month, unless you request cancellation on the package before month-end. For more info on this please refer to our Terms and Conditions on https://www.axxess.co.za/terms.php#toc34. Please email us on *** if you do not wish to continue these services, and to arrange a refund. Please take note, that if you cancel your month-to-month service, your unused data from last month (including the 4GB+4GB you received for this month) will be cancelled together with your service with us.
Axxess.co.za's reply02 Mar 2015, 08:28
Official
Hello jimmy76,
Thank you for your post. Our mobile data, like any other of our products are not bound to any contracts. Our packages run on a month-to-month basis. On the 1st of every month you will receive your new 4GB+4GB data, and your unused data from the previous month will roll over into the new month, unless you request cancellation on the package before month-end. For more info on this please refer to our Terms and Conditions on https://www.axxess.co.za/terms.php#toc34. Please email us on *** if you do not wish to continue these services, and to arrange a refund. Please take note, that if you cancel your month-to-month service, your unused data from last month (including the 4GB+4GB you received for this month) will be cancelled together with your service with us.
Thank you for your post. Our mobile data, like any other of our products are not bound to any contracts. Our packages run on a month-to-month basis. On the 1st of every month you will receive your new 4GB+4GB data, and your unused data from the previous month will roll over into the new month, unless you request cancellation on the package before month-end. For more info on this please refer to our Terms and Conditions on https://www.axxess.co.za/terms.php#toc34. Please email us on *** if you do not wish to continue these services, and to arrange a refund. Please take note, that if you cancel your month-to-month service, your unused data from last month (including the 4GB+4GB you received for this month) will be cancelled together with your service with us.