Authentication issue cause endless complaint looping

Someone said 1 star is actually too good nowadays for Axxess.co.za. From good in 2017 to bad in 2019 to unacceptable in 2021. Authentication issues plague us regularly and this is usually blamed on Telkom / Saix. The call center used to log critical tickets when we phoned in, this doesn't happen anymore. No tickets were created this weekend.

If we phone to say something is slow, the onus is on us to prove it and send in screenshots of tests connected only to their servers. Even then we usually get 6 - 7 MB on a 10mb line.

This is a sure sign they already don't care. The call centre can never hear you, you have to read the account code 3 times. Their VoIP service doesn't even work for themselves.

They do not update their Network status page other than 'planned fibre outages'. I get notifications for fibre changes I must attend to with red dots yet there is no installed fibre in my area for at least 10km in any direction.

The problem is the people are just nonchalantly and blatantly don't care.

The call centre staff remain mute and after you say Hello 3 times consecutively you get a perfectly clear answer saying "can't hear you, you breaking up"

The technicians cannot fix authentication issues on weekends. You cannot actually speak to them but if you look at your modem activity you see once in a blue moon you actually get authenticated then the internet works for an unknown amount of time up to 2 hours.

The software developers cannot figure who is supposed to get what notification so you see, oh the internet is down when it is actually up.

The management also belongs to the same untouchable group of you can't get past the call center.

This is a question to ask who can we move to where the internet also works on weekends?