Atrocious service from Axxess

I ordered my fibre line on 1 July 2021. Fastforward to 23 July it's still not installed. I am disgruntled and dissatisfied and feel like cancelling my service before it even starts.

The problem I have is that I received no communication whatsoever from Axxess. I had to call email visit the site to get any information and when I did make the initial call I was told the installation could take up to 30 days. So I waited and still no correspondence or communication. Again I emailed and finally got response saying I was unreachable and needed to provide an alternate number. To cut a long story short I called Axxess and the Bongiwe the consultant was most unhelpful kept asking for an alternate number. I eventually asked when this call was made she tells me 2nd of July. Now I ask you with tears in my eyes. For the entire month this has affected my work and has cost me a fortune in data and a lot of inconvenience. I can't believe the poor service I received. This is just not acceptable. So since the 2nd of July no follow up and hence no installation. Honestly I need to be reimbersed for the 100s of rand I spent on data this month. And I need to have my line up and running so I can Wfh gain not somebody else's home. And this has got nothing to do with Frogfoot so don't even think about blaming them I deal with and it is your responsibility to communicate with the client. Kindly contact me urgently to resolve this matter.