@#$%^ Support from Axxess

Axxess has been my ISP for quite a number of years. Their service and support used to be outstanding. On the 14th or 15th of February 2022 I phoned their technical support to report a problem with my Telkom pocket router. I was told that I needed a new one and since mine is still under warranty they could ship me a new one, but I had to do it via their website. Since I had no access to the internet(that is why I called), I asked to re-instate my Fibre contract. They put me through to accounts and I was told that I need Tech support to first get it up and running, then I'd pay for that service. Needless to say not ONE person listened to what I was saying. I phoned. I logged tickets to no avail. Last night(1 March 2022) when the notification of my payment went through I phoned again. They CLEARLY do not understand what I am saying. I was promised that they'd escalate my query and that Tech support would phone me today 2 March 2022. Still NOTHING. I have been in IT for 35+years so I understand systems and what they have is ****. When support doesn't have access to your contact details and give you the runaround, then you know their system is **** and/or their staff isn't qualified/trained to do a job that you pay a premium for. I am quite capable of physically harming someone, that's how frustrated I am. Do we have to settle for poor service just because everyone else gives poor service? I am not a proud South African right now, I've had it.