Apathy and no feedback

Good day<br> <br> I have ordered a SIM through Axxess, which I have received last week. Since then I have not been able to access the mobile APN (settings are correct, as I have this product on other sims).<br> <br> I have logged tickets on Axxess Dashboard, but there is never feedback or updates. And now I see my ticket is no longer there.<br> <br> Is that how you do business? Dont want to handle a query so you it just gets deleted? I am surprised, as I have always received good service, but not this time around.<br> <br> What gives?