Apalling Lack of Service

Its appalling that i contacted axxess last Wednesday to enquire why i was only getting 0.5 mbps line speed on a 10mbps line and was told the fault is not with them. 7 days later and numerous attempts for Telkom to assist some bright person at Telkom realised that Axxess my ISP had requested my line be stepped down to a 1mbps line. I paid upfront for the use of a 10Mbps line but Axxess decided 1Mbps was what i would get, i have not been able to work for 6 days now so i am in the process of losing my livelihood and my daughter who is in her final year of her degree unable to attend online lectures and write online exams. Worst part is that myself as the client had to go back to Axxess to tell them the fault is on their side and almost 24 hours later I am still exactly where i was the past 8 days, unable to earn a living, my daughter unable to finish a degree and my other daughter unable to attend online schooling thanks to Axxess Shoddy service and lack of client service. Appalling Axxess really Appalled. I mean we have fibre cabling but Axxess even refuses to follow up as to why they cant pick it up, i am literally begging Axxess to give them my business SHODDY