gW
gareth W

1 reviews | Active since Dec 2015

24 Apr 2018, 09:53

Annoying and terrible customer service

I am getting sick and tired of dealing with you guys and my faulty account.... I just got 'capped' again by your system.... I have reported and called you guys 8 times now to fix my Internet and it still bombs out.... Each time I call I get told I am capped, but due to your system fault.... how can can I have 18 gigs and be capped, how can I get topped up with 20 gigs from a team leader 2 days ago, use 3 gigs and now be capped????? This has been going on for two weeks now.... I have wasted time, money, extra topups, now missing a deadline tomorrow with no ability to download items, you are costing me axxess.... tomorrow I start with Facebook, then move to hellopeter and will not stop until my issue is resolved. Get a team leader to pull a full report and trace on my account and view the issues and fix it... Siviwe was the only guy that really assisted me when I needed. Speak to him if you can't sort the issue...

I want this sorted out. Otherwise come and collect your **** and cancel this product and I will not pay.

Sort your **** out!!!!!!

I can't run my business properly!!!!!!!!!!!

Everytime i phone you, your agents have no information pertaining to client issues and requests, how can your agents assist your clients if they dont know whats going on with each clients account..... terrible

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