Annoyed - seriously.

If I could give you negative points on service delivery, I promise you I would at this stage. Your response to my issue was not investigated in full and probably just a thumb suck, hoping I would be lulled into a false happiness. So I must again go through another looooong wait to have services I have already app**** for. How do you just cancel something without notifying your client? What service is that??? And the reason for non-payment in November was because I was under the impression you billed at the end of a month for a service provided [like other providers], not the beginning. Maybe if someone had the decency to speak to me, it could have been resolved. And just by the way - when I made the payment, the services were still active, so get your story straight!!!!