Annoyed and frustrated

I put a request online to get fibre, I received no calls and then the next thing a random person calls me to tell me that he is outside where I live, unfortunately I was at work he asked if he could come on the weekend I said yes.when he arrived at my premises he advised that he was vumatel and he was checking my vumatel box which was inside my house. Monday morning I receive an SMS stating I must I pay money,because my line was activated no where was I ever informed of this,no calls made to me like any other service providers and I'm expected to pay for something I don't use I don't even have a router so if a fibre line was activated I'm expected to plug were exactly.i have sent numerous emails asking for a manager to call me to date I have not received anything because messages asking me to pay money and cancellation fees.this is pathetic service and if I don't get a call I'm going to the ombudsman as I have already taken out a contract with another service provider. I want urgent feedback