Always a struggle with cancellation !

I went with Axxess about 3 years ago after they won ISP of the year. How a company can sink so low in such a short period of time is beyond me.

-On the 29th October I requested my service be cancelled. -They notified me that the service will be cancelled end of November. -I disputed this and asked for immediate cancellation so I do not get charged for November. I was redirected between the Lines and Accounts department 3 times instead of them communicating with each other, are you not the same company? -They advised this cannot be done as debits have gone off already. I get debited the 1st of each month so this cannot be. -Still no response and tomorrow is the 1st.

Just cancel my service and ensure I do not get debited for the month of November where I will not be using the service at all.