Almost two months later and still no serrv

I paid for services in December and was told that my account was deactivated and that I'd have to purchase a new product. I did that and asked them to coincide with the Feb month since I wanted to fully utilise. Beginning of the month I placed my order amidst a sea of going back and forth with their consultants. Eventually I received my new mobile data sim which has not yet worked. I have emailed and called and still nothing. And now I'm finding myself embroiled in trying to get feedback from them and with only a week left till the month is up their policy doesn't allow for carry overs without active debits and I want to just get my month's data and leave them alone.