Almost a year of complaints and no resolution in sight.

We were using Rain's LTE package as they provided uncapped and the signal was horrible, if I got more than 1.5Mbps download during the day it was a lot. I saw the package Axxess had with MTN, and decided to test and order the service. It was wonderful, I was getting 100Mbps download during the day. Fast forward a month and a half later, suddenly the connection became unstable and I am getting ping spikes, packet loss, my speeds are sometimes only able to reach 5Mbps.

Got an external antenna which seemed to help a little with the dropped connection but I reached out to Axxess and Mtn and its been going for 9 months that I have been struggling with them to get someone to look at the area. A field agent for MTN confirmed there was an issue.

Axxess is now stone walling me and not allowing me to speak to a manager to find out why they let MTN close the one issue and why they have done nothing but ask me to run a ping. I have been doing so over the past 2 weeks. I now even see duplicate packets being sent indicating a network issue. Yet they refuse to address this.