After 3 months still no Internet

After 3 months signing on with Axxess and complaining since day one we still have no service. We explained to them our problem in several tickets, but they do not bother to read them. Blames everything to load shedding and hope to get away with it. We asked them to visit our premises so that we could show them the problem, but they refused three times. Eventually on Thursday 20/02/2020 somebody, after half an hour begging on the telephone, actually read our tickets, identified the problem correctly and determined they must investigate. The last ticket from them, 21/02/2020, however, states “we cannot determine ETR (estimated time of repair)”. How long is this now going to take? Another 3 months?