ADSL LINE XFER - AN ABSOLUTE NIGHTMARE!

All in all,I haven't really had any big issues with AXXESS ADSL,& have generally been very satisfied with them.But this issue is unacceptable.(This 1 * rating is based solely on this particular issue,& the amount of problems it is causing me).On Tue,26/09/2017,I was given this Ref.# ********** 42A (Also: - Ticket:##hjf898jakk,Ticket:##jjgk9a3cjj & Ticket:##gh5f9fe35f) On Mon,11/09/2017,I requested for my Line to be xferred back to Telkom,thereby being put back into the holding pool.I was absolutely clear in my E-Mail to *** reply said it could take up to 2 weeks.it is now past the 2 weeks,& still NOTHING!I am now told there is a possibility it could be well into NEXT MONTH to get it done!According to Telkom,AXXESS requested for something other than the Line to be put into the holding pool,& that that request would first need to be closed & the correct request put through.According to AXXESS,they don't show any errors during the process.The end of the month is here,& I don't know where I stand.I can't sign-up with Telkom for their ADSL package until the line is in the holding pool,& I don't know whether to cancel my current data package either.To make matters worse,Telkom informs me that there is a chance I will be stranded without ANY INTERNET ACCESS for any amount of time after signing up with them,before this ROYAL MESS is resolved & I am successfully up & running on their new data package!!!THIS IS AN ABSOLUTE NIGHTMARE!!! - Honestly,if I had any idea what I was going to be put through,I WOULD NOT HAVE BOTHERED!