ADSL been offline for 48 hours!

I have called your support centre several times and no one can really help me. They are really a bunch of idiots that does not know how to troubleshoot an adsl problem. Everything I tell thwm what I think is the issue, theu tell back to me... After five calls an I still offline for 48 hours...

I had a 10 Mbps combo with you.and I downgraded it to 4 Mbps and ten minites later my adsl was offline...

There seem to be no resolution from your staff, they keep on loging it with Telkom but no feedback etc.