Added products to my account

signed up for 2gb mobile data. They kept putting through as credit card payment after numerous calls to confirm it is my cheque or debit card, payment went through. This took 2 days. I wrote and requested to cancel any further services. Axxess added onto my account another 2 Gb mobile data as well as DSL data. I phoned the call centre and finance to inform them that they have invoiced me for products/services which I did not request.<br> In a email I specifically again stated that none of those amounts must be put through on my bank account as I have not used or requested services. They said they will credit me. I spoke to Roxanne on Thursday, 15 October explaining in detail my problem and she gave me the assurance that debit my account with the incorrect invoices. On the night of the 16th both those invoices were subtracted from my account. I again phoned Roxanne and queried payment, which I insisted needed to be reversed as I did not request or used services. She said she will find out and send an email to inform me how they are going to refund or rectify incorrect payment. I am still waiting for a response.