Accounts department

Axxess can be thankful for the techs at metrofibre for carrying this 2nd star, the accounts department at axxess seems to be hopeless. Hidden costs, profile info not being updated, suspicious behavior in regards to payments as I had my credit card linked to my profile, yet unable to collect yet another hidden cost, after using said card on the same day. Requesting hidden cost to activate an already activated account. Wasting my airtime calling the call center by being placed on hold for far too long. It's as if they're trying to make a new account holders life difficult because of a special, I know of 2 other account holders that haven't had these issues. I'm still waiting on a query about whether or not I'm gonna be double charges on the most recent hidden cost