TM
Tebogo M
1 reviews | Active since Sept 2012
19 Jan 2016, 18:37
Account is still not activated!
I cancelled my data subscription with MTN Yellow and subscribed to Axxess DSL on 20 December 2015. On 01 January 2016 I logged a problem with you because my account was still not activated even though you have provided me with password and username. On 02 January 2016 you responded and told me my problem has been forwarded to the relevant department and that the issue will be resolved soon. Two weeks has elapsed and you still haven't fixed the problem and you haven't even bothered to give me updates. On 18 January 2016 I requested a follow up on the issue and I haven't received any response as of yet. This is very inconvenient
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Axxess.co.za's replyOfficial
26 Jan 2016, 10:02Hello lattimor,
Thank you for taking the time to make your issues known to us. We want to thank you for your patience while we had this issue investigated and resolved by our upstream provider. We can see that your service is in use and we hope to have you as a client for a very long time.
Thank you for taking the time to make your issues known to us. We want to thank you for your patience while we had this issue investigated and resolved by our upstream provider. We can see that your service is in use and we hope to have you as a client for a very long time.
Axxess.co.za's reply26 Jan 2016, 10:02
Official
Hello lattimor,
Thank you for taking the time to make your issues known to us. We want to thank you for your patience while we had this issue investigated and resolved by our upstream provider. We can see that your service is in use and we hope to have you as a client for a very long time.
Thank you for taking the time to make your issues known to us. We want to thank you for your patience while we had this issue investigated and resolved by our upstream provider. We can see that your service is in use and we hope to have you as a client for a very long time.