1 reviews | Active since Oct 2015
Account Debited but NO service
<p>I ordered an adsl line with axxess and I received this SMS:</p> <p> </p> <p>"Dear Axxess Subscriber. The activation of your ADSL Line has been completed successfully. Thank you. The Axxess Team"</p> <p> </p> <p>My line is not active and the Telkom checker is still not picking up my line. Money has been debited from my account without my consent as they told me that it would take weeks to activate my line and thereafter I planned to make a transfer. How convenient that my line was "active" on the first day of the month and my account debited thereafter. I have called the call centre to no avail. Is this how customers are treated? I have wasted my time and I have wasted my money on all of this and I now see that I am not the first to complain about this. </p>
What are you talking about? I have ordered an uncapped package for home. It is still indicating OFFLINE/SUSPENDED. When I check my router interface the ADSL line is indicating DOWN. You have ********ly debited my account and your systems show my line as active but there is no such thing on my end.
What are you talking about? I have ordered an uncapped package for home. It is still indicating OFFLINE/SUSPENDED. When I check my router interface the ADSL line is indicating DOWN. You have ********ly debited my account and your systems show my line as active but there is no such thing on my end.
We are referring to the data package that you have just signed up for, now all you need to do is pay for your Data service and configure your router to use your new account and you will be online.
We are referring to the data package that you have just signed up for, now all you need to do is pay for your Data service and configure your router to use your new account and you will be online.