Absolutely pathetic service from Axxess

My fibre has been offline for almost a week now. I have contacted axxess numerous times but this still not resolved.

Despite axxess saying that they offer 24/7 support, they actually don't. I have to wait more than 24 hours for a response every time I contact them. I was asked to send through images of my router for them to investigate. One support again told me that openserve was upgrading lines which causes this issue. Another agent tells me that my line has been released back to the pool and that pretty much a new order has to be done on their side to acquire the line again.

From my last contact with axxess, it's now been more than 48hours without a response.

I work from home and require internet for my day to day work. I have already spend alot of money on mobile data to keep me afloat with work. People work hard for their money and I am currently paying for a service to which has been inactive for a week. I have no idea when this will be resolved and no one at axxess seem the least bit concerned.

I received an email from axxess today stating my initial ticket has been closed and asked me to rate the service? What service? It's more like a lack of service.

Absolutely pathetic service.