Absolutely pathetic!!!

Internet is connected and I have been debited for 50mb but I’m only receiving 25mb. I have submitted tickets on their website, after which they sent steps to follow which did not work. I informed them of this and I am yet to receive a response. Why am I, as the customer, responsible for correcting the speeds on my end? What do I pay them for them?? Very quick to take my money but useless when they actually need to do their jobs. Don’t charge me for a speed and then I don’t receive it!!

I also paid one invoice via eft as I did not realise they were going to debit my account, I contacted their billing department to request a refund with the proof of payment attached. No one has bothered to get back to me, but they decided to close the ticket on their end.

I would NEVER recommend Axxess to anyone. I received better service from Telkom, so what does that say about them as an ISP.