Absolute ******* service

I recently contracted with Axxess for a CellC fixed LTE service (200GB). The speeds are so bad that I am sometime unable to check even Gmail! Of course Netflix and Showmax are difficult to watch – as is YouTube. Sometimes the speeds are way below 1mpbs!!!! I have been communicating with Axxess via their web portal, chat, email, and have had absolutely no support on the issue other than robot responses and the occasional indication that the issue will be “escalated” to the service provider – whom they claim is not responding to them, so therefor they cannot respond to me. I think Axxess means that they themselves “escalate” their poor service to me! I seriously don’t believe that they cannot get a response form CellC (or Internet Solutions) = I just think that they are NOT doing their work. This has been going on for over 2 weeks now - and nothing has changed, I don’t even get a reason for the slow speeds! I have tried to get someone to speak to me directly, but Axxess does not allow this. I think that the Andrew (Chief Executive Officer) and Franco (Founder & Marketing Director) should be made aware of this – but try as ne may, you will NOT get access to their contact details This contract costs me R845pm - what *******, what bad service from Axxess! Shame on you!!!!