Absloute pathetice service from Axxess

I have been an Axxess customer for a very log time, and usually I get very decent response on requests or problems. They are my service provider and also manage my Frogfoot Fiber connection, but as of late I don't think it is wort using them as a service provider. I can only assume it is because more and more people work from home so the call rate has increased a lot. But hey Axxess, although I am sympathetic it doesn't mean I need to take the exceptionally bad service of late. I logged a call to attend to the fact that my Fiber was down. 2 Days later I get the first response to inform me Frogfoot is working on the problem. The truth was, I saw Frogfoot in my area and I spoke to the technicians who fixed my line and 10min later I was up and running. 2nd incident was on 24th October 2025 when both my IP business phones were down due to a SIP connection error. I logged a call again during office hours, Initiated a chat to make sure it was actioned, chatted with an agent 45min later and today, 29 October 2025, I get an E-mail to state my SIP was tested and they could not find any problem. That is after I spoke to the supplier of the hardware who were friendly and helpful and got me up and running in an hour. And that because he had the knowledge to speak to a support agent at access and told him exactly what to do to sort out my problem. Axxess, the only reason you get 1 star is the effort of the chat agent , otherwise I would have given you a good ZERO