A *******!!!

I placed an order for the 50mbs uncapped MTN LTE Combo on Thursday 31 March. When placing the order their site took me to the payment site where I was required to pay R18 pro rata amount and an order was placed. On the 1st I received an invoice of R549 for the month of April yet I haven’t even received the SIM card, nor clear communication as to when exactly to expect delivery so I made payment of R549(received confirmation sms from Axxess) and uploaded the Rica documents required on their site. Monday 4 April I sent an email enquiring about the delivery date but didn’t get a response so I decided to call Axxess and I was informed that delivery will take place between 3-5 working days. Tuesday 5 April I received email In response to my request and I was informed the order had been cancelled as I did not make payment. Where did my money go? I am disappointed at how they run their business and crack of communication or clear instructions. If the order is cancelled then I was my money back!