A Masterclass in Terrible Customer Service

I am actually APPALLED by the level of incompetence and disrespect from Axxess.

I signed up for fibre, the fibre box was ALREADY installed, meaning all that needed to happen was activation. Simple. Yet since Friday I have been completely ignored like I am begging for a free service instead of being a PAYING customer.

I have emailed. Ignored. WhatsApped. Ignored. Tweeted. Ignored.

I sat on hold for so long trying to call that my airtime literally depleted, only to STILL get no assistance.

Then comes the part that sent me over the edge: someone finally rep**** to my Facebook comment asking me to inbox them… and after I did? They VIEWED my message and ignored me there too.

So what exactly is the point of your customer support channels? Decoration? Because clearly nobody at Axxess has any intention of actually helping customers.

The lack of communication is disgusting. The customer service is pathetic. And the complete disregard for people’s time and money is honestly enraging. I have never had to fight THIS hard just to get basic assistance from a company.