DS
Darren S

1 reviews | Active since Feb 2016

18 Feb 2016, 13:39

7 days and they have still done nothing...

On the 11/02 i reported that i am experiencing extremely slow speeds, and sometimes no connection at all.<br> <br> I phoned on the 11th and was basically told that there is nothing wrong, i must wait till the next day and see if it gets better. - Ok, fine.<br> <br> next day, same thing. - I then thought i will log a ticket as phoning did not help<br> <br> over the last 7 days i have gotten separate responses all saying:<br> <br> \the speed is fair for a 2 Mbps line\",<br> \"speeds fall with in the acceptable speeds for the 2 meg service\",<br> <br> This every time after i respond with, \"there is something wrong... etc\"<br> <br> In my last message i said:<br> <br> \"Please do not tell me there is nothing wrong, when it has taken me exactly 7 min to login in, just to tell you for the third... time that there is something wrong.<br> <br> Just guess the response i just got... for the 4th time... Hmm?<br> <br> \"You line seems to be syncing at the normal speed, 2560 kbps. \" - (which is incorrect anyway)<br> <br> I feel this is just plain pathetic. Throughout all this, google times out with most attempts.<br> Nothing has even been done to try and solve the problem.<br> <br> I WILL be moving everything of mine over to Afrihost, i have had nothing but joy, and great service with them."

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Replies (1)
Axxess.co.za
Axxess.co.za's reply19 Feb 2016, 09:14
Official
Hello Slikster,

Thank you for bringing this to our attention. We will look into this for you, and then we will be in contact with you.