KT
Kavish T
1 reviews | Active since Jul 2015
27 Jul 2015, 12:04
6 Weeks past - Still awaiting active line
I have app**** for a DSL Combo with axxess on the 11th June 2015.<br> <br> It is now almost 7 weeks and I still do not have an active line, this is besides numerous tickets created to ensure that this will be done by the promised duration (2days - 6weeks)<br> <br> However I still receive proforma invoices for a service I still cannot use.
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Axxess.co.za's replyOfficial
29 Jul 2015, 08:16Hello Kavish09,
Unfortunately the process of getting a new line installed/ activated is out of our hands. We will however see if we can escalate this issue from our side for you, and contact you on the details provided. Even through you have received a pro-forma, we will not bill you for the line/ account until your line has been activated.
Unfortunately the process of getting a new line installed/ activated is out of our hands. We will however see if we can escalate this issue from our side for you, and contact you on the details provided. Even through you have received a pro-forma, we will not bill you for the line/ account until your line has been activated.
Axxess.co.za's reply29 Jul 2015, 08:16
Official
Hello Kavish09,
Unfortunately the process of getting a new line installed/ activated is out of our hands. We will however see if we can escalate this issue from our side for you, and contact you on the details provided. Even through you have received a pro-forma, we will not bill you for the line/ account until your line has been activated.
Unfortunately the process of getting a new line installed/ activated is out of our hands. We will however see if we can escalate this issue from our side for you, and contact you on the details provided. Even through you have received a pro-forma, we will not bill you for the line/ account until your line has been activated.