4 HOUR WASTE OF MY DAY WITH TECHNICAL DEPARTMENT (except for Luancio)

I have had the worst experience with Axxess today! So we just had our fibre box installed and needed the line activated and router up and running. The guy helping to activate the line was very helpful and it was sorted out fast. Then he put me through to the technical department. WHAT A TERRIBLE DEPARTMENT. The first woman that helped me did not listen to me at all. If I spoke to her there was dead silence and if I ask if she is there she asked me to repeat myself. She couldn't help to activate the router. So I called again, the second one had me disconnecting everything and then the call drop. I called for the third time and this lady was helpful. I had to disconnect everything again. This all took 4 HOURS out of my day. Except afterwards when I tried to connect my phone to the router it didn't want to connect because of the router already registered to another device. Which doesn't make sense because multiple devices can be connected? So I call again (after having to purchase more airtime). This time, thanks to Jason, everything was sorted out and up and running. Thank you Luancio. But Axxess, you really have to work on your technical department!!! I got an absolute terrible service before I got Luancio.