3 WEEKS WITHOUT INTERNET AXXESS AND FROGFOOT

Item: Axxess.co.za
Rating: 1
Author: Tersia P

ABSOLUTELY SHOCKING SERVICE – FROGFOOT & AXXESS

My fibre has been down for 2 weeks and 4 days (almost 3 weeks), and despite countless calls and escalations to Axxess, the issue remains unresolved.

Axxess continues to mark my faults as “resolved” without confirming whether my service is actually restored. I am still connected but with no internet access.

I have spoken to over 20 different agents, and every time I am told the same thing: “Frogfoot needs to provision the line.” Yet nothing gets done.

As my ISP, Axxess should be ensuring that the fault is properly resolved and that I am actually connected before closing the ticket. This has not happened.

Frogfoot, on the other hand, has provided absolutely no assistance or accountability in this process.

I work in the fibre industry myself, so I fully understand the correct process — the ISP should be managing the fault with the FNO until the customer is back online. Instead, I am being left without service for weeks, with no urgency from either party.

Nearly 3 weeks without internet. Numerous escalations, no resolution. Zero accountability from Frogfoot. Extremely poor service from Axxess.

If you are looking for unreliable service and endless frustration as a paying customer, Axxess and Frogfoot are the perfect choice.

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Tersia P's updateReviewer Update

12 Oct 2025, 18:33

After my first HelloPeter review, Frogfoot called me pretending to care — promising my issue would be escalated and resolved. That was the last time I ever heard from them. Since then, there’s been no progress, no feedback, and no accountability.

I’ve had to call Axxess over 10 times just this weekend because I still have no connection, and I’ve been forced to keep buying expensive mobile data just to get basic access for work. It’s unacceptable — neither company communicates, neither takes responsibility, and neither has the slightest idea what “customer service” means.

I’ve been without WiFi for nearly a month now. Every single day goes by with no progress, no update, and no urgency whatsoever. It’s clear both companies are completely incapable of delivering the service they charge people for.

I am demanding a full refund for the three weeks of downtime. Axxess and Frogfoot can fight it out between themselves over who pays, because both are equally useless.

To anyone even thinking about signing up with Frogfoot or Axxess — don’t do it. They are unreliable, careless, and will leave you without service, support, or accountability. Even if they offered their service for free, I would tell everyone to run the other way. This entire experience has been a disgrace from start to finish.

Tersia P's update12 Oct 2025, 18:33

Reviewer Update

I am demanding a full refund for the three weeks of downtime. Axxess and Frogfoot can fight it out between themselves over who pays, because both are equally useless.