24/7 BUT NO ANSWER

Last night my internet was down - apparently suspended; I did my payment when I was supposed to, received no email or sms that there was something wrong.

Tried calling the customer service line - supposedly to be 24/7. Phone twice- held for 4 minutes both times and no answer.

This is really pathetic. I have a business to run and can't afford down time and then when you phone for customer service then you don't get.

Fed up with these providers that can't provide. Shocking to say the least, seems that you don't want business or at least keep your current ones happy.