2 weeks of faulty fibre line not resolved !!!!!!!!!!!!!!!!!!!!!!!!

Axxess please tell me why am I logging issues since the 11th of August in regards to my faulty fibre line for you to just ignore my issue ? I’m currently working from home and this issue was raised and reported since the 11th without the issue being resolved ! The level of incompetency from the customer services is pathetic ! Do you not take your clients seriously? Like whats the problem ?? The amount of airtime I’ve spent on calls to resolve the issue is ridiculous and then it still doesn't get resolved ! You’ve escalated the problem to “frogfoot” since I reported the problem ! This is absolutely absurd ! 2 weeks and still nothing !!!!!