1/5 stars - Terrible Service - Delay In Refund Responses

I'm extremely disappointed with Axxess internet company's service and customer experience. Despite being a seemingly affordable option, they've proven to be incredibly frustrating to deal with.

After applying for their service, I inserted the SIM card into my existing router (purchased from a previous provider at great cost) only to find that the service was locked. The company then informed me that I needed to purchase a router from them, which I did. However, after delivering the router, they claimed that it wasn't compatible with the MTN service I had signed up for, and the SIM card was locked again.

Now, I have two locked routers and they're asking me to purchase another router from them for R2000, claiming it's the only compatible one. I requested cancellation and a refund for the two months I've paid without receiving service, but the company's response was to ask for bank confirmation, and I've yet to hear back from them.

It's been over a week, and I'm growing increasingly frustrated. I urge others to be cautious when dealing with this company. The lack of transparency, poor customer service, and inflexible requirements have made for a terrible experience.

I hope others can learn from my mistakes and choose a more reliable service provider.