120 hours and still no internet

I have been waiting now 120 hours to get connected to the fixed LTE. i have paid for the new sim and for the full month and i still don't have internet. I did everything that was asked of me. I have also sent multiple support tickets and although the staff is friendly, my problem still persists. A lot of the responses i get sound scripted. It took over 2 weeks for the sim card to ariive, by that time i already had no internet. now it's been 120 hours since the sim arrived and i still have no internet. I'm starting to feel like the company has stopped caring about the service i've paid in full for.