11 days no internet no solution

For 11 days (and counting) I have been trying to get Axxess to fix my Fibre line with no success. I have been phoning on a daily basis and everytime I get the same answer: We will escalate the problem to Openserve. No feedback, no service....nothing to date? The latest is that there is a cabling problem so they can not assist over the phone. Every day we have to go through the same process of explaining the problem, then they reset my line and in the end explain that they can not fix it = hours on the phone at my account. I have not been able to connect to either router or modem via Wifi or laptop? There is just no effort in making my situation a priority. So either the problem is with Telkom (Openserve) or with Axxess?? Either way the service is non-existing! I would advise anybody to rather seek a different service provider.......