10 days to resolve an urgent support request.

Pity there isn't a way to give 0 stars, as with a lot of other service providers, it would seem that Axxess simply do not care about their customers...

I had just started hosting a site with them (10 September 2019) and published an initial test site when I realized that the site was not accessible via the internet, it could not resolve the address via DNS, which means my domain wasn't registered and verified.

I logged a support request (fh8cf680mb) on the 18th of October 2019, on the 28th I still didn't have a working site which could be resolved, so I decided to send my cancellation for the service, lo and behold, NOW my request gets attention... the site is available and I can access it...

To be quite frank Axxess, you can stick it where you believe the sun shines because this level of service is unacceptable. 10 days to fix a simple verification for a site is pathetic.

I also received and email stating you're sorry to see me leave!?! You should rather concentrate on KEEPING your customers... instead of sending sorry letters to people who have decided to leave because of your lack of service delivery.