0 Stars would be more relevant!!

I signed up at the end of November for Fibre, they came an installed the fibre in January.

I then called up a couple of days later once installation completed as I received a bill stating I am required to pay for the services as it is now live. By all means, that is no problem, however I have not received a router. So a representative puts through an order free of charge for a router to be delivered advising this will be 3-5 days till i receive it.

I have waited a week and a half, almost 2 weeks to make use of the service, second of all I informed this team I refuse to pay for a bill as I do not have access to the service, and I get told i am liable to pay this bill - I explained to the adviser I am not paying for any days I did not have access to this

I have phoned twice and I get told I need to call when their shipping department is open, but i'm sorry, I work Monday to Friday and i do not have the time to sit on a phone chasing up something that should have been available to me the minute got the fibre installed!!! I have been waiting since November 2019 to have an active service.

I have sent numerous emails and no response has been given, nobody has had the decency to even call me. I am really disappointed as I am a new customer, and I really feel I could have taken my business elsewhere as there are a lot of competitive companies that I am sure would have been happy to take over my services.

Putrid to say the least.