Based on recent customer reviews, Aveade.com delivers a sharply divided online shopping experience. Shoppers who paid the R200 Express or Smart Delivery fee often praise same day or next day arrivals, competitive pricing and account credits on birthdays or lost parcels. Others report split deliveries, wrong colours on Samsung, JBL and iPhone orders, Ricoffy and coffee items arriving in smaller sizes than advertised, missing accessories, and refunds stretching weeks. The most common frustration is unreachable support, with unanswered emails, bounced addresses, no telephone option and slow support ticket replies.
TrustIndex
4
Â
NPS Score
-82
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Aveade.com
What do customers say about Aveade.com?
Based on recent customer reviews, Aveade.com delivers a sharply divided online shopping experience. Shoppers who paid the R200 Express or Smart Delivery fee often praise same day or next day arrivals, competitive pricing and account credits on birthdays or lost parcels. Others report split deliveries, wrong colours on Samsung, JBL and iPhone orders, Ricoffy and coffee items arriving in smaller sizes than advertised, missing accessories, and refunds stretching weeks. The most common frustration is unreachable support, with unanswered emails, bounced addresses, no telephone option and slow support ticket replies.
Is Aveade.com trustworthy?
Aveade.com has a TrustIndex of 4 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. Hellopeter has tracked Aveade.com across 77 total reviews. How is the TrustIndex calculated? →
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2019
UNACCEPTABLE SERVICE – TWO MONTHS LATER AND MY ORDER IS STILL UNFULFILLED!
😡😡 My experience with Aveade has been extremely disappointing and frustrating. I placed an order worth R820 on 18 August 2026, and today, 12 October 2026, I am STILL waiting for my order. Almost two months have passed, and my order status on Aveade's own website continues to show "Open." What makes this experience even worse is the complete lack of communication and customer service. I have tried contacting the company through phone calls and ***, but I have received no satisfactory response or meaningful update about my order. As a paying customer, I should not have to chase a company for weeks just to find out what is happening with an order I have already paid for. Where is my order? Why has nobody bothered to communicate with me? And why should customers have to fight this hard to receive the products they paid for? This is completely unacceptable. Customers work hard for their money, and we deserve to be treated with respect, transparency and basic professionalism. Taking an order and then leaving a customer without delivery, proper communication or a resolution for nearly two months is not the standard of service anyone should accept. At this point, I need Aveade to provide an immediate, clear response confirming the status of my order and a firm delivery date. If the order cannot be fulfilled, I expect a full refund without further delays. I am sharing this experience publicly because private attempts to resolve the matter have not produced the response I need. I hope this review prompts the company to take accountability and resolve my complaint. Aveade, please stop leaving your paying customers in the dark. I want my order delivered or my money refunded. I expect a response and a resolution, not more silence.
1 reviews | Active since Sept 2019
UNACCEPTABLE SERVICE – TWO MONTHS LATER AND MY ORDER IS STILL UNFULFILLED!
😡😡 My experience with Aveade has been extremely disappointing and frustrating. I placed an order worth R820 on 18 August 2026, and today, 12 October 2026, I am STILL waiting for my order. Almost two months have passed, and my order status on Aveade's own website continues to show "Open." What makes this experience even worse is the complete lack of communication and customer service. I have tried contacting the company through phone calls and ***, but I have received no satisfactory response or meaningful update about my order. As a paying customer, I should not have to chase a company for weeks just to find out what is happening with an order I have already paid for. Where is my order? Why has nobody bothered to communicate with me? And why should customers have to fight this hard to receive the products they paid for? This is completely unacceptable. Customers work hard for their money, and we deserve to be treated with respect, transparency and basic professionalism. Taking an order and then leaving a customer without delivery, proper communication or a resolution for nearly two months is not the standard of service anyone should accept. At this point, I need Aveade to provide an immediate, clear response confirming the status of my order and a firm delivery date. If the order cannot be fulfilled, I expect a full refund without further delays. I am sharing this experience publicly because private attempts to resolve the matter have not produced the response I need. I hope this review prompts the company to take accountability and resolve my complaint. Aveade, please stop leaving your paying customers in the dark. I want my order delivered or my money refunded. I expect a response and a resolution, not more silence.
1 reviews | Active since Oct 2026
Excellent service
I purchase the Huawei Earphones and they started disconnecting a year later. I reported them and I simply go an Exchange without a fuss. I recommend people buying from ***. To get a peace of mind, buy from a company with a good reputation.
1 reviews | Active since Oct 2026
Excellent service
I purchase the Huawei Earphones and they started disconnecting a year later. I reported them and I simply go an Exchange without a fuss. I recommend people buying from ***. To get a peace of mind, buy from a company with a good reputation.
1 reviews | Active since Oct 2026
Service that started bad but changed to best
After a very bad experience of calling Aveade for 3 days and speaking to 6 consultants just to return an item and get my refund and experiencing a rude pathetic consultant by the name of Thulani on the 28th Sep 2026 on a call at 14:30 to 14:49 where he told me to consider how I talk to him, and when I told him I only have 15 min break and he told I am not going to rush him I must call back when I have more time whilst I am a customer that is frustrated and for 19 min he decided in giving me a lecture instead of helping me. Yesterday I decided to call and request to speak to a manager and I was transferred to William Wow what a Germ that Aveade has got within few minutes he apologized manner times about the horrible service I received from previous consultants and told me that my refund will be paid in 21 working days GUESS what 2 days later my refund was in my Bank. These are the people that are leaving and breathing the brand Aveade. I told William at the beginning of the call that me my family friends and colleagues know about the pathetic service I received mostly from Thulani and they will never ever buy from Aveade again but because of William we we all continue to buy as everyone wanted to buy my birthday gifts next month at Aveade. Please give William his flowers and Take Thulani back to training he doesn't know how to treat customers and doesn't even deserve to be working at a call centre which such rude ,nasty stinking & pathetic attitude !
1 reviews | Active since Oct 2026
Service that started bad but changed to best
After a very bad experience of calling Aveade for 3 days and speaking to 6 consultants just to return an item and get my refund and experiencing a rude pathetic consultant by the name of Thulani on the 28th Sep 2026 on a call at 14:30 to 14:49 where he told me to consider how I talk to him, and when I told him I only have 15 min break and he told I am not going to rush him I must call back when I have more time whilst I am a customer that is frustrated and for 19 min he decided in giving me a lecture instead of helping me. Yesterday I decided to call and request to speak to a manager and I was transferred to William Wow what a Germ that Aveade has got within few minutes he apologized manner times about the horrible service I received from previous consultants and told me that my refund will be paid in 21 working days GUESS what 2 days later my refund was in my Bank. These are the people that are leaving and breathing the brand Aveade. I told William at the beginning of the call that me my family friends and colleagues know about the pathetic service I received mostly from Thulani and they will never ever buy from Aveade again but because of William we we all continue to buy as everyone wanted to buy my birthday gifts next month at Aveade. Please give William his flowers and Take Thulani back to training he doesn't know how to treat customers and doesn't even deserve to be working at a call centre which such rude ,nasty stinking & pathetic attitude !
1 reviews | Active since Oct 2026
Consistency
Aveade consistently delivers an exceptional customer experience with their Express Delivery. In all my time using their services, I have never had an issue with an order, and their reliability has been outstanding. The next-day delivery service is particularly impressive, demonstrating efficiency, professionalism, and a strong commitment to customer satisfaction. Orders arrive promptly, and the entire process is seamless from purchase to delivery. I frequently recommend Aveade to friends and family because of the confidence I have in their service. Their consistency and dependability have earned my trust, and it is refreshing to deal with a company that sets such a high standard. Thank you for the excellent service you continue to provide. I genuinely hope Aveade maintains this level of excellence for years to come. Keep up the great work! #SAMSUNG 3.5 JACK ADAPTER #JBL TUNE 110 #JBL C100SI #JBL Go4
1 reviews | Active since Oct 2026
Consistency
Aveade consistently delivers an exceptional customer experience with their Express Delivery. In all my time using their services, I have never had an issue with an order, and their reliability has been outstanding. The next-day delivery service is particularly impressive, demonstrating efficiency, professionalism, and a strong commitment to customer satisfaction. Orders arrive promptly, and the entire process is seamless from purchase to delivery. I frequently recommend Aveade to friends and family because of the confidence I have in their service. Their consistency and dependability have earned my trust, and it is refreshing to deal with a company that sets such a high standard. Thank you for the excellent service you continue to provide. I genuinely hope Aveade maintains this level of excellence for years to come. Keep up the great work! #SAMSUNG 3.5 JACK ADAPTER #JBL TUNE 110 #JBL C100SI #JBL Go4
1 reviews | Active since Oct 2026
Poor packaging and handling
Posting on Hello Peter because *** does not accept comments about anything but the product itself. Items as ordered. Super quick delivery, less than 24 hours. 5/5 Packaging and handling: 2/5. The box containing both heavy items was clearly hurriedly and therefore not well packed, full of brown paper that I guess was supposed to be padding. Not nearly enough though, which made the paper they did use ineffective and basically just a trash filler. In transit the box was clearly not handled with care. On delivery, a portion of one of the items was actually sticking out through the side. I love the variety, great prices and quick delivery, but based on my recent order, would never buy handle-with-care items like a PC monitor, router, air fryer, etc.
1 reviews | Active since Oct 2026
Poor packaging and handling
Posting on Hello Peter because *** does not accept comments about anything but the product itself. Items as ordered. Super quick delivery, less than 24 hours. 5/5 Packaging and handling: 2/5. The box containing both heavy items was clearly hurriedly and therefore not well packed, full of brown paper that I guess was supposed to be padding. Not nearly enough though, which made the paper they did use ineffective and basically just a trash filler. In transit the box was clearly not handled with care. On delivery, a portion of one of the items was actually sticking out through the side. I love the variety, great prices and quick delivery, but based on my recent order, would never buy handle-with-care items like a PC monitor, router, air fryer, etc.
1 reviews | Active since Dec 2021
BUY FROM THEM AT YOUR OWN RISK!!
I placed an order on the 29th of September from their website. There is no update regarding the order. I have tried emailing and calling, but there has been no response. The number that is on their website is always on voicemail. To this date I have no idea what's happening, as there is no tracking option. I'm starting to think that they are ********. If you can't even track your order and there is nowhere to reach them on....what more, a refund???? BUY FROM THEM AT YOUR OWN RISK!!
1 reviews | Active since Dec 2021
BUY FROM THEM AT YOUR OWN RISK!!
I placed an order on the 29th of September from their website. There is no update regarding the order. I have tried emailing and calling, but there has been no response. The number that is on their website is always on voicemail. To this date I have no idea what's happening, as there is no tracking option. I'm starting to think that they are ********. If you can't even track your order and there is nowhere to reach them on....what more, a refund???? BUY FROM THEM AT YOUR OWN RISK!!
1 reviews | Active since Oct 2026
Getting Disappointed Now
Have written glowing reviews for Amazon SA before, until a weeks or so ago. Seems to be happening more often now. Sadly Have to send stuff back for a refund, mainly because it is the wrong item. And when you request a replacement they send the same product back. Even when you ask for a credit refund, and buy from another from a different supplier - you get the same product (obviously the same company with different ***). The picture of the product on Amazon NEEDS TO BE THE SAME product delivered !
1 reviews | Active since Oct 2026
Getting Disappointed Now
Have written glowing reviews for Amazon SA before, until a weeks or so ago. Seems to be happening more often now. Sadly Have to send stuff back for a refund, mainly because it is the wrong item. And when you request a replacement they send the same product back. Even when you ask for a credit refund, and buy from another from a different supplier - you get the same product (obviously the same company with different ***). The picture of the product on Amazon NEEDS TO BE THE SAME product delivered !