Service that started bad but changed to best

After a very bad experience of calling Aveade for 3 days and speaking to 6 consultants just to return an item and get my refund and experiencing a rude pathetic consultant by the name of Thulani on the 28th Sep 2026 on a call at 14:30 to 14:49 where he told me to consider how I talk to him, and when I told him I only have 15 min break and he told I am not going to rush him I must call back when I have more time whilst I am a customer that is frustrated and for 19 min he decided in giving me a lecture instead of helping me. Yesterday I decided to call and request to speak to a manager and I was transferred to William Wow what a Germ that Aveade has got within few minutes he apologized manner times about the horrible service I received from previous consultants and told me that my refund will be paid in 21 working days GUESS what 2 days later my refund was in my Bank. These are the people that are leaving and breathing the brand Aveade. I told William at the beginning of the call that me my family friends and colleagues know about the pathetic service I received mostly from Thulani and they will never ever buy from Aveade again but because of William we we all continue to buy as everyone wanted to buy my birthday gifts next month at Aveade. Please give William his flowers and Take Thulani back to training he doesn't know how to treat customers and doesn't even deserve to be working at a call centre which such rude ,nasty stinking & pathetic attitude !