Scores reflect the Overall AI Score for each category
Based on recent customer reviews, AVBOB Mutual Assurance Society is described as an insurer that collects premiums without fail but struggles to deliver when families need it most. Claims Handling (0.6) and Communication (0.6) attract the heaviest criticism, with funeral and cash back payouts running weeks past the advertised 48 hours. Individual named consultants and certain branch funeral teams remain the clearest bright spots.
Top Strengths:
- •Repair & Service Provider Quality: Where branches are well run, families describe genuinely dignified send offs. Kemptonpark, Temba, Zastron and Botshabelo teams are thanked for decor, tombstones and graveside detail, and staff such as Thapelo Molanza, Ruby and Ntokozo are singled out for care.
Replied to 100% of negative reviews
Reply time on negative reviews: 114h 15m
TrustIndex
2.7
Ranking
#12
in Funeral Insurance
Reply Time
113h 48m
NPS Score
-75
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 114h 15m
Nov '25 - Oct '26
Frequently Asked Questions About AVBOB Mutual Assurance Society
What do customers say about AVBOB Mutual Assurance Society?
Based on recent customer reviews, AVBOB Mutual Assurance Society is described as an insurer that collects premiums without fail but struggles to deliver when families need it most. Claims Handling (0.6) and Communication (0.6) attract the heaviest criticism, with funeral and cash back payouts running weeks past the advertised 48 hours. Individual named consultants and certain branch funeral teams remain the clearest bright spots.
What is AVBOB Mutual Assurance Society's biggest strength?
AVBOB Mutual Assurance Society's biggest strength, according to Hellopeter's AI analysis, is Repair & Service Provider Quality. Where branches are well run, families describe genuinely dignified send offs. Kemptonpark, Temba, Zastron and Botshabelo teams are thanked for decor, tombstones and graveside detail, and staff such as Thapelo Molanza, Ruby and Ntokozo are singled out for care.
What are the most common complaints about AVBOB Mutual Assurance Society?
The most common complaint about AVBOB Mutual Assurance Society, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers repeatedly report debits continuing after written cancellations and after a member has died, policies opened on PERSAL salary numbers without consent, double debits after the system breach and refunds promised but never paid.
How does AVBOB Mutual Assurance Society compare to other Funeral Insurance companies?
AVBOB Mutual Assurance Society scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Funeral Insurance, compared to the Funeral Insurance industry average of 2.9. Their strongest theme is Service Execution (1.7); their weakest is Sales Practices (0.7). The top AI-rated Funeral Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is AVBOB Mutual Assurance Society trustworthy?
AVBOB Mutual Assurance Society has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 447 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 114 hours 15 min. Hellopeter has tracked AVBOB Mutual Assurance Society across 2,528 total reviews. How is the TrustIndex calculated? →
Recent reviews (447)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2025
Please assist me with my complain
Good day, since I've requested withdrawal from my savings account with avbob on the 6/10/2026 and they promised me to get the money within 7 days but even today I'm still waiting for them to process it
1 reviews | Active since Oct 2025
Please assist me with my complain
Good day, since I've requested withdrawal from my savings account with avbob on the 6/10/2026 and they promised me to get the money within 7 days but even today I'm still waiting for them to process it
1 reviews | Active since Oct 2026
Avbob has been changing my phone numbers without my concern .i have been using this number that iam using now
Refuses to take my matter of ***** seriously not attending
1 reviews | Active since Oct 2026
Avbob has been changing my phone numbers without my concern .i have been using this number that iam using now
Refuses to take my matter of ***** seriously not attending
1 reviews | Active since Jun 2024
Horrible Customer service experience
I have open funeral policy with them has been a horrible experience with them in the error they made in regards on of family members when I call my call being disconnected several times
1 reviews | Active since Jun 2024
Horrible Customer service experience
I have open funeral policy with them has been a horrible experience with them in the error they made in regards on of family members when I call my call being disconnected several times
1 reviews | Active since Aug 2025
Worst service ever in AVBOB
I sent them an email regarding my ***, which they say has lapsed, which I do not know how, given the fact that I was paying my premiums. I contacted them and even sent the proof of payment and they acknowledged it, the complaint team stated that they will investigate the matter and give me feedback on the 16th October and they didnt, i sent a follow up email and still nothing happened
1 reviews | Active since Aug 2025
Worst service ever in AVBOB
I sent them an email regarding my ***, which they say has lapsed, which I do not know how, given the fact that I was paying my premiums. I contacted them and even sent the proof of payment and they acknowledged it, the complaint team stated that they will investigate the matter and give me feedback on the 16th October and they didnt, i sent a follow up email and still nothing happened
1 reviews | Active since Oct 2026
Well done Avbob Brakpan..
Avbob Brakpan once again you've been so exceptional. You have exceeded my expectations! This is not my encounter with you. In December you gave my beautiful 4 year old boy a beautiful dignified send off. Now my brother in-law. I am super proud of you! Della, Neck, Kamo and Oupa and the team!! you guys are a heaven sent. Great service in just few days. May God bless you. From the Mkhize Family.
1 reviews | Active since Oct 2026
Well done Avbob Brakpan..
Avbob Brakpan once again you've been so exceptional. You have exceeded my expectations! This is not my encounter with you. In December you gave my beautiful 4 year old boy a beautiful dignified send off. Now my brother in-law. I am super proud of you! Della, Neck, Kamo and Oupa and the team!! you guys are a heaven sent. Great service in just few days. May God bless you. From the Mkhize Family.
1 reviews | Active since Oct 2026
Well-done AVBOB Brakpan!!
Avbob Brakpan once again you've been so exceptional. I'm writing this on behalf of my family. You have exceeded our expectations! This is not our encounter with you. In December you gave my 4 year old beautiful boy a beautiful and dignified send off. Now my husband's brother in-law. I am super proud of you! Della, Neck, Kamo and Oupa and the team!! you guys are a heaven sent. Great service in just a few days. May God bless you. From the Mkhize Family.
1 reviews | Active since Oct 2026
Well-done AVBOB Brakpan!!
Avbob Brakpan once again you've been so exceptional. I'm writing this on behalf of my family. You have exceeded our expectations! This is not our encounter with you. In December you gave my 4 year old beautiful boy a beautiful and dignified send off. Now my husband's brother in-law. I am super proud of you! Della, Neck, Kamo and Oupa and the team!! you guys are a heaven sent. Great service in just a few days. May God bless you. From the Mkhize Family.
1 reviews | Active since Oct 2026
Avbob is **********.
So avbob I must carry on begging you to stop deducting money from my salary for a policy you opened yourself without my consent. All you do is sending me automated messages. You don't care about people's money all you do is ***** and ******** the poor. I don't want a payback please stop deducting money. When we call you hang up on us. You don't think for people.
1 reviews | Active since Oct 2026
Avbob is **********.
So avbob I must carry on begging you to stop deducting money from my salary for a policy you opened yourself without my consent. All you do is sending me automated messages. You don't care about people's money all you do is ***** and ******** the poor. I don't want a payback please stop deducting money. When we call you hang up on us. You don't think for people.
1 reviews | Active since Jul 2024
Tier upgrade
I wrote to avbob on the 28th September about my tier upgrade and i also called i was put on hold for more than 10min and ended up hanging up the call i tried to follow up the email and i was told that i need to sort it out with the rewards department and i did that on the website i got a response that i need to contact the customer care i have been trying since the 28th till todate i haven't been assisted i went to the branch today i was told they can't assist as they have limited access to the system.i have been a member for more than 10 years but on the system it shows that i have been a member for less than 10 year and its affecting the memberrrward that i should be getting instead of getting R800 voucher i am getting 500 voucher because i am still under bronze tier instead of silver tier i am not happy about this because i have tried everything to sort this out but no one is willing to assist me and i am paying monthly without fail
1 reviews | Active since Jul 2024
Tier upgrade
I wrote to avbob on the 28th September about my tier upgrade and i also called i was put on hold for more than 10min and ended up hanging up the call i tried to follow up the email and i was told that i need to sort it out with the rewards department and i did that on the website i got a response that i need to contact the customer care i have been trying since the 28th till todate i haven't been assisted i went to the branch today i was told they can't assist as they have limited access to the system.i have been a member for more than 10 years but on the system it shows that i have been a member for less than 10 year and its affecting the memberrrward that i should be getting instead of getting R800 voucher i am getting 500 voucher because i am still under bronze tier instead of silver tier i am not happy about this because i have tried everything to sort this out but no one is willing to assist me and i am paying monthly without fail