Based on recent customer reviews, Automagic delivers a sharply inconsistent panel beating experience that varies by branch. Customers praising Blue Route, Gezina, Booysens and Centurion highlight proactive SMS updates, named coordinators such as Kristen, Jennifer and Adele, accurate colour matching and clean vehicles returned early. Complaints centre on Menlyn, Benoni, Rustenburg and Montague Gardens, citing shifting completion dates, aftermarket parts poorly fitted, loose bumpers, paint runs, unresolved sensor and wheel alignment issues, unanswered calls, and staff perceived as rude or defensive when defects are raised.
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 29m
TrustIndex
5
Ranking
#72
in Automotive
Reply Time
11h 20m
NPS Score
-14
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 29m
Nov '25 - Oct '26
Frequently Asked Questions About Automagic
What do customers say about Automagic?
Based on recent customer reviews, Automagic delivers a sharply inconsistent panel beating experience that varies by branch. Customers praising Blue Route, Gezina, Booysens and Centurion highlight proactive SMS updates, named coordinators such as Kristen, Jennifer and Adele, accurate colour matching and clean vehicles returned early. Complaints centre on Menlyn, Benoni, Rustenburg and Montague Gardens, citing shifting completion dates, aftermarket parts poorly fitted, loose bumpers, paint runs, unresolved sensor and wheel alignment issues, unanswered calls, and staff perceived as rude or defensive when defects are raised.
Is Automagic trustworthy?
Automagic has a TrustIndex of 5 out of 10 on Hellopeter, based on 39 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 5 hours 29 min. Hellopeter has tracked Automagic across 1,519 total reviews. How is the TrustIndex calculated? →
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2022
STAY AWAY
Automagic Parow: If you want to get your car back four months after an accident, with extensive interior damage that wasn't there before, only to face another month or more of waiting, then this is definitely 'the place for you'!
1 reviews | Active since Jan 2022
STAY AWAY
Automagic Parow: If you want to get your car back four months after an accident, with extensive interior damage that wasn't there before, only to face another month or more of waiting, then this is definitely 'the place for you'!
1 reviews | Active since Apr 2021
Bad Service from the Office lady
The behaviour of the lady working in the office was rude, dismissive, and completely *********. As a paying customer, I expected at least basic respect and a clear explanation of company policy, not to be shouted at and humiliated.This was at Auto Magic Veeriniging
1 reviews | Active since Apr 2021
Bad Service from the Office lady
The behaviour of the lady working in the office was rude, dismissive, and completely *********. As a paying customer, I expected at least basic respect and a clear explanation of company policy, not to be shouted at and humiliated.This was at Auto Magic Veeriniging
1 reviews | Active since Mar 2023
They do not care about customers
Auto magic Rustenburg, I don't think they deserve 1 . I took my car for body repair. Immediately after being fixed, rear sensors were not working. I took the to the them several times being fixed. Not I am being told that I need to take the car to VW for diagnostics. I wish I listened to people's review.
1 reviews | Active since Mar 2023
They do not care about customers
Auto magic Rustenburg, I don't think they deserve 1 . I took my car for body repair. Immediately after being fixed, rear sensors were not working. I took the to the them several times being fixed. Not I am being told that I need to take the car to VW for diagnostics. I wish I listened to people's review.
1 reviews | Active since Feb 2014
WORLD CLASS
Well Done AutoMagic Parow. It is unfair to all be under one Hello Peter name, the Parow team is AWESOME. I was sent there by my insurance, the guys really over-delivered! My Merc SUV is better now than it was before the incident that got it in the workshop to begin with. The updates and communication was WORLD CLASS, almost daily messages with the progress. The service was professional and speedy. If this is a franchise, you need to use Parow as your example to improve the other shops that appear to give the poor reviews.
1 reviews | Active since Feb 2014
WORLD CLASS
Well Done AutoMagic Parow. It is unfair to all be under one Hello Peter name, the Parow team is AWESOME. I was sent there by my insurance, the guys really over-delivered! My Merc SUV is better now than it was before the incident that got it in the workshop to begin with. The updates and communication was WORLD CLASS, almost daily messages with the progress. The service was professional and speedy. If this is a franchise, you need to use Parow as your example to improve the other shops that appear to give the poor reviews.
1 reviews | Active since Oct 2026
Terrible
One of the worst experiences iv had with a panel shop is from this panel shop in Pietermaritzburg to be specific, they time given to fix the vehicle was pushed back to 30 days rather then the agreed 14 days, and the reason for a hold up for painting the vehicle was a missing part on the radiator, not only that, but also over spray on the entire vehicle, no phone etiquette from their Supervisor, un even surface to their repair job, dots all over the places where they were working on the vehicle, unable to color match to OEM specification, the worst panel shop I have taken my vehicle to, by the way recommended by my insurance is this one, if you love your Vehicle or want to keep its value i do not recommend this panel shop
1 reviews | Active since Oct 2026
Terrible
One of the worst experiences iv had with a panel shop is from this panel shop in Pietermaritzburg to be specific, they time given to fix the vehicle was pushed back to 30 days rather then the agreed 14 days, and the reason for a hold up for painting the vehicle was a missing part on the radiator, not only that, but also over spray on the entire vehicle, no phone etiquette from their Supervisor, un even surface to their repair job, dots all over the places where they were working on the vehicle, unable to color match to OEM specification, the worst panel shop I have taken my vehicle to, by the way recommended by my insurance is this one, if you love your Vehicle or want to keep its value i do not recommend this panel shop
1 reviews | Active since Jun 2025
Auto Magic Rustenburg Delayed My Vehicle Repairs and Cannot Confirm When My Car Will Be Ready
I am extremely disappointed and frustrated with the service I have received from Auto Magic Rustenburg regarding repairs to my vehicle following an insurance claim through ABSA iDirect. My insurance claim was submitted on 16 August 2026. After the assessment process, Auto Magic Rustenburg was selected to repair my vehicle. I was initially informed that my vehicle was drivable while waiting for the necessary parts. I therefore continued driving it while waiting for the repairs to be arranged. I remained patient, but as time passed without the repairs being completed, I became frustrated and contacted Auto Magic Rustenburg myself to follow up. Following my follow-up, my vehicle was booked in on 14 September 2026. I was told that all the necessary parts were available and that the repairs were expected to be completed by 9 October 2026. Based on this information, I expected the repair process to proceed without further major delays. However, on 30 September 2026, I was informed that the expected completion date had been extended to 30 October 2026. What concerns me most is that my vehicle is now in Auto Magic Rustenburg's possession, yet I still do not have a clear explanation of what is outstanding or a reliable date for when I will receive it. I was subsequently told that they were waiting for an "order", but I do not understand what this means or why the repairs cannot be completed as originally communicated. I also want to highlight the financial commitment I have already made. My total insurance excess is R4,000. Auto Magic initially requested 50% of the excess, but I voluntarily paid R3,000 on 27 August 2026 because I wanted to reduce the amount I still owed and avoid having a large outstanding balance. I made this payment in good faith, expecting the repair process to move forward. The delay is now creating a serious transport problem for me. I received a courtesy vehicle through Avis, arranged under my ABSA iDirect insurance cover, but the cover is limited to 30 days and expires on 15 October 2026. My own vehicle is now only expected to be ready on 30 October, leaving me potentially without transport for approximately two weeks. I work far from home and cannot afford to use Uber every day. I did not cause these delays, and I cannot understand why I should be left to deal with the consequences without a clear explanation or practical assistance. I understand that unforeseen delays can occur during vehicle repairs. However, I expect a repairer to communicate transparently, explain what is causing the delay and provide realistic updates, especially when a customer's vehicle is already in its possession. What I want Auto Magic Rustenburg to do Explain exactly what is delaying my repairs. I was told that all parts were available when I handed in my vehicle on 14 September. I need to understand what changed and what is still outstanding. Confirm the status of the outstanding part or order, including whether it has been ordered and when it is expected to arrive. Provide a realistic completion date rather than leaving me uncertain about when I will receive my vehicle. Come forward with a practical solution to address the transport difficulties caused by the extended delay. My vehicle is in their possession, and I cannot be left without transport while waiting for repairs that have already taken longer than initially communicated. Communicate directly with ABSA iDirect to explain the delay and assist in finding a solution regarding the courtesy vehicle. Keep me updated proactively instead of leaving me to repeatedly contact them for information. I have been patient and cooperative throughout this process, including continuing to drive my vehicle while waiting for the repair arrangements and voluntarily paying R3,000 towards my insurance excess. I am now asking Auto Magic Rustenburg to take responsibility for communicating clearly and helping resolve this situation. My vehicle is with them, the completion date has been extended, and I still do not have cer*****y about when my car will be ready. I would appreciate urgent intervention and a meaningful response, not simply another revised date.
1 reviews | Active since Jun 2025
Auto Magic Rustenburg Delayed My Vehicle Repairs and Cannot Confirm When My Car Will Be Ready
I am extremely disappointed and frustrated with the service I have received from Auto Magic Rustenburg regarding repairs to my vehicle following an insurance claim through ABSA iDirect. My insurance claim was submitted on 16 August 2026. After the assessment process, Auto Magic Rustenburg was selected to repair my vehicle. I was initially informed that my vehicle was drivable while waiting for the necessary parts. I therefore continued driving it while waiting for the repairs to be arranged. I remained patient, but as time passed without the repairs being completed, I became frustrated and contacted Auto Magic Rustenburg myself to follow up. Following my follow-up, my vehicle was booked in on 14 September 2026. I was told that all the necessary parts were available and that the repairs were expected to be completed by 9 October 2026. Based on this information, I expected the repair process to proceed without further major delays. However, on 30 September 2026, I was informed that the expected completion date had been extended to 30 October 2026. What concerns me most is that my vehicle is now in Auto Magic Rustenburg's possession, yet I still do not have a clear explanation of what is outstanding or a reliable date for when I will receive it. I was subsequently told that they were waiting for an "order", but I do not understand what this means or why the repairs cannot be completed as originally communicated. I also want to highlight the financial commitment I have already made. My total insurance excess is R4,000. Auto Magic initially requested 50% of the excess, but I voluntarily paid R3,000 on 27 August 2026 because I wanted to reduce the amount I still owed and avoid having a large outstanding balance. I made this payment in good faith, expecting the repair process to move forward. The delay is now creating a serious transport problem for me. I received a courtesy vehicle through Avis, arranged under my ABSA iDirect insurance cover, but the cover is limited to 30 days and expires on 15 October 2026. My own vehicle is now only expected to be ready on 30 October, leaving me potentially without transport for approximately two weeks. I work far from home and cannot afford to use Uber every day. I did not cause these delays, and I cannot understand why I should be left to deal with the consequences without a clear explanation or practical assistance. I understand that unforeseen delays can occur during vehicle repairs. However, I expect a repairer to communicate transparently, explain what is causing the delay and provide realistic updates, especially when a customer's vehicle is already in its possession. What I want Auto Magic Rustenburg to do Explain exactly what is delaying my repairs. I was told that all parts were available when I handed in my vehicle on 14 September. I need to understand what changed and what is still outstanding. Confirm the status of the outstanding part or order, including whether it has been ordered and when it is expected to arrive. Provide a realistic completion date rather than leaving me uncertain about when I will receive my vehicle. Come forward with a practical solution to address the transport difficulties caused by the extended delay. My vehicle is in their possession, and I cannot be left without transport while waiting for repairs that have already taken longer than initially communicated. Communicate directly with ABSA iDirect to explain the delay and assist in finding a solution regarding the courtesy vehicle. Keep me updated proactively instead of leaving me to repeatedly contact them for information. I have been patient and cooperative throughout this process, including continuing to drive my vehicle while waiting for the repair arrangements and voluntarily paying R3,000 towards my insurance excess. I am now asking Auto Magic Rustenburg to take responsibility for communicating clearly and helping resolve this situation. My vehicle is with them, the completion date has been extended, and I still do not have cer*****y about when my car will be ready. I would appreciate urgent intervention and a meaningful response, not simply another revised date.
1 reviews | Active since Dec 2023
Painless
Automagic Midrand Took my new Pearl White Suzuki swift to Automagic Midrand on 30 Sept. Sean and his team pre ordered the two Right hand doors that needed replacement. I was aprehensive, since I know matching a Pearl colour is not easy. They kept me updated daily. I picked my car up on Friday 09 October, and WOW, they knocked it out the park. Well done Sean and team. Good Job indeed. Thank you.
1 reviews | Active since Dec 2023
Painless
Automagic Midrand Took my new Pearl White Suzuki swift to Automagic Midrand on 30 Sept. Sean and his team pre ordered the two Right hand doors that needed replacement. I was aprehensive, since I know matching a Pearl colour is not easy. They kept me updated daily. I picked my car up on Friday 09 October, and WOW, they knocked it out the park. Well done Sean and team. Good Job indeed. Thank you.
1 reviews | Active since Feb 2015
**** Parts used on Vehicles
I took my vehicle to the Nissan dealership for service and it's discovered that during the repair to my vehicle you fitted ****/ substandard front globes, battery not properly fastened, they ask you to take the vehicle to the car wash before bringing it so that when they are done with substandard work on your vehicle they do not have to wash it. But Budget insurance has approved them. ***. If it was my wish, they must be removed from list of approved insurance panelbeaters. I never knew about them until Budget insurance referred me to them. I regert!!!!! Auto Magic Gezina
1 reviews | Active since Feb 2015
**** Parts used on Vehicles
I took my vehicle to the Nissan dealership for service and it's discovered that during the repair to my vehicle you fitted ****/ substandard front globes, battery not properly fastened, they ask you to take the vehicle to the car wash before bringing it so that when they are done with substandard work on your vehicle they do not have to wash it. But Budget insurance has approved them. ***. If it was my wish, they must be removed from list of approved insurance panelbeaters. I never knew about them until Budget insurance referred me to them. I regert!!!!! Auto Magic Gezina