Auto Magic Rustenburg Delayed My Vehicle Repairs and Cannot Confirm When My Car Will Be Ready

I am extremely disappointed and frustrated with the service I have received from Auto Magic Rustenburg regarding repairs to my vehicle following an insurance claim through ABSA iDirect.

My insurance claim was submitted on 16 August 2026. After the assessment process, Auto Magic Rustenburg was selected to repair my vehicle.

I was initially informed that my vehicle was drivable while waiting for the necessary parts. I therefore continued driving it while waiting for the repairs to be arranged. I remained patient, but as time passed without the repairs being completed, I became frustrated and contacted Auto Magic Rustenburg myself to follow up.

Following my follow-up, my vehicle was booked in on 14 September 2026. I was told that all the necessary parts were available and that the repairs were expected to be completed by 9 October 2026. Based on this information, I expected the repair process to proceed without further major delays.

However, on 30 September 2026, I was informed that the expected completion date had been extended to 30 October 2026.

What concerns me most is that my vehicle is now in Auto Magic Rustenburg's possession, yet I still do not have a clear explanation of what is outstanding or a reliable date for when I will receive it. I was subsequently told that they were waiting for an "order", but I do not understand what this means or why the repairs cannot be completed as originally communicated.

I also want to highlight the financial commitment I have already made. My total insurance excess is R4,000. Auto Magic initially requested 50% of the excess, but I voluntarily paid R3,000 on 27 August 2026 because I wanted to reduce the amount I still owed and avoid having a large outstanding balance. I made this payment in good faith, expecting the repair process to move forward.

The delay is now creating a serious transport problem for me. I received a courtesy vehicle through Avis, arranged under my ABSA iDirect insurance cover, but the cover is limited to 30 days and expires on 15 October 2026. My own vehicle is now only expected to be ready on 30 October, leaving me potentially without transport for approximately two weeks.

I work far from home and cannot afford to use Uber every day. I did not cause these delays, and I cannot understand why I should be left to deal with the consequences without a clear explanation or practical assistance.

I understand that unforeseen delays can occur during vehicle repairs. However, I expect a repairer to communicate transparently, explain what is causing the delay and provide realistic updates, especially when a customer's vehicle is already in its possession.

What I want Auto Magic Rustenburg to do Explain exactly what is delaying my repairs. I was told that all parts were available when I handed in my vehicle on 14 September. I need to understand what changed and what is still outstanding.

Confirm the status of the outstanding part or order, including whether it has been ordered and when it is expected to arrive.

Provide a realistic completion date rather than leaving me uncertain about when I will receive my vehicle.

Come forward with a practical solution to address the transport difficulties caused by the extended delay. My vehicle is in their possession, and I cannot be left without transport while waiting for repairs that have already taken longer than initially communicated.

Communicate directly with ABSA iDirect to explain the delay and assist in finding a solution regarding the courtesy vehicle.

Keep me updated proactively instead of leaving me to repeatedly contact them for information.

I have been patient and cooperative throughout this process, including continuing to drive my vehicle while waiting for the repair arrangements and voluntarily paying R3,000 towards my insurance excess.

I am now asking Auto Magic Rustenburg to take responsibility for communicating clearly and helping resolve this situation. My vehicle is with them, the completion date has been extended, and I still do not have cer*****y about when my car will be ready.

I would appreciate urgent intervention and a meaningful response, not simply another revised date.