Based on recent customer reviews, Arwyp Medical Centre draws praise for individual clinicians and ward teams, with named nurses, ICU, NICU and paediatric staff described as kind, attentive and life changing, and several patients reporting fast, efficient emergency treatment for fractures and diabetic complications. However, most feedback is critical of casualty, where patients describe long waits, dismissive triage, and rude reception or pharmacy staff. Billing and administration issues recur too, including surprise co-payments, medical aid coding errors, uncovered tests, and complaint emails that go unanswered.
Replied to 58% of negative reviews
Reply time on negative reviews: 70h 3m
TrustIndex
3.9
Ranking
#26
in Health & Medical
Reply Time
175h 40m
NPS Score
-12
Recommended: Unlikely
Replied to 58% of negative reviews
Reply time on negative reviews: 70h 3m
Dec '25 - Nov '26
Frequently Asked Questions About Arwyp Medical Centre
What do customers say about Arwyp Medical Centre?
Based on recent customer reviews, Arwyp Medical Centre draws praise for individual clinicians and ward teams, with named nurses, ICU, NICU and paediatric staff described as kind, attentive and life changing, and several patients reporting fast, efficient emergency treatment for fractures and diabetic complications. However, most feedback is critical of casualty, where patients describe long waits, dismissive triage, and rude reception or pharmacy staff. Billing and administration issues recur too, including surprise co-payments, medical aid coding errors, uncovered tests, and complaint emails that go unanswered.
Is Arwyp Medical Centre trustworthy?
Arwyp Medical Centre has a TrustIndex of 3.9 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 58% of negative reviews, typically within 70 hours 3 min. Hellopeter has tracked Arwyp Medical Centre across 315 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2025
Sincere Gratitude from Thando's Family to Dr. Asante and the Bariatric Team***
Subject: Sincere Gratitude from Thando's Family to Dr. Asante and the Bariatric Team Dear Dr. Asante and the Bariatric Surgery Team, *** and Ward 5 High Care Sister. I am writing this with a heart full of tears and overwhelming joy to express our deepest gratitude for saving my daughter, Thando. Before we found you, our family was in a state of complete despair. Thando had already endured three failed surgeries by a previous doctor and was suffering severely—unable to eat, vomiting blood, and living through the trauma of severe complications. The day I turned to Google and found your practice was the day our prayers were answered. Where others failed or turned away, you heard our story and bravely took on the challenge. Dr. Asante, you did not just perform a successful surgery; you gave my daughter her strength and her hope back. She is finally able to eat again. To us, you were so much more than a brilliant surgical specialist—you were a psychologist, a comforter, and a pillar of emotional support for our entire family through the darkest time of our lives. Thank you to you, your incredible assistant team, and the bariatric staff who looked after her. You have changed our lives, and we are ready to spread the word to anyone who needs world-class, compassionate surgical care. May God bless you and your hands abundantly. With our deepest love and respect, Thando's Family
1 reviews | Active since Jan 2025
Sincere Gratitude from Thando's Family to Dr. Asante and the Bariatric Team***
Subject: Sincere Gratitude from Thando's Family to Dr. Asante and the Bariatric Team Dear Dr. Asante and the Bariatric Surgery Team, *** and Ward 5 High Care Sister. I am writing this with a heart full of tears and overwhelming joy to express our deepest gratitude for saving my daughter, Thando. Before we found you, our family was in a state of complete despair. Thando had already endured three failed surgeries by a previous doctor and was suffering severely—unable to eat, vomiting blood, and living through the trauma of severe complications. The day I turned to Google and found your practice was the day our prayers were answered. Where others failed or turned away, you heard our story and bravely took on the challenge. Dr. Asante, you did not just perform a successful surgery; you gave my daughter her strength and her hope back. She is finally able to eat again. To us, you were so much more than a brilliant surgical specialist—you were a psychologist, a comforter, and a pillar of emotional support for our entire family through the darkest time of our lives. Thank you to you, your incredible assistant team, and the bariatric staff who looked after her. You have changed our lives, and we are ready to spread the word to anyone who needs world-class, compassionate surgical care. May God bless you and your hands abundantly. With our deepest love and respect, Thando's Family
1 reviews | Active since Aug 2026
Exceptional Care and Compassion from Nurse Rinkie
Arwyp Hospital Kempton park I would like to sincerely thank Nurse Rinkie at Arwyp Hospital, Kempton Park, for the amazing care and kindness she showed my little sister while she was in ICU. She was so caring, patient, and supportive throughout her recovery, and we are truly grateful. My sister recovered so quickly, and we believe the wonderful care she received made a big difference. Thank you, Nurse Rinkie, for going above and beyond. You are truly appreciated! ❤️🙏
1 reviews | Active since Aug 2026
Exceptional Care and Compassion from Nurse Rinkie
Arwyp Hospital Kempton park I would like to sincerely thank Nurse Rinkie at Arwyp Hospital, Kempton Park, for the amazing care and kindness she showed my little sister while she was in ICU. She was so caring, patient, and supportive throughout her recovery, and we are truly grateful. My sister recovered so quickly, and we believe the wonderful care she received made a big difference. Thank you, Nurse Rinkie, for going above and beyond. You are truly appreciated! ❤️🙏
1 reviews | Active since Dec 2024
Arwyp Hospital
I am extremely disappointed with the way my mother's hospital account has been handled. My mother was admitted to Arwyp Hospital, where various tests were performed during her stay. We have now been handed over for an outstanding account because the medical aid rejected payment for a test called ZNDM-1 Carbapenemase Screening, stating that it is an infection control test and therefore the responsibility of the hospital. While I did sign admission documentation, at no point was it clearly explained that this specific test would not be covered by the medical aid and that we could potentially be held personally liable for the cost. As a patient or family member, one reasonably expects that tests performed during a hospital admission are either covered by the medical aid or that any exclusions and potential costs are clearly communicated beforehand. AMPATH has advised that they attempted to recover the cost from the hospital, but the hospital declined the claim, leaving us responsible for the outstanding amount. What is even more frustrating is that I have sent multiple complaint emails to Arwyp Hospital and have received no response. Being ignored while trying to resolve a matter of this nature is unacceptable. I am requesting that Arwyp Hospital urgently investigate this matter, explain why this test was performed without proper disclosure of the financial implications, and respond to my complaints. Patients and their families deserve transparency, communication, and fair treatment. #ArwypHospital #PatientRights #MedicalAid #HealthcareTransparency
1 reviews | Active since Dec 2024
Arwyp Hospital
I am extremely disappointed with the way my mother's hospital account has been handled. My mother was admitted to Arwyp Hospital, where various tests were performed during her stay. We have now been handed over for an outstanding account because the medical aid rejected payment for a test called ZNDM-1 Carbapenemase Screening, stating that it is an infection control test and therefore the responsibility of the hospital. While I did sign admission documentation, at no point was it clearly explained that this specific test would not be covered by the medical aid and that we could potentially be held personally liable for the cost. As a patient or family member, one reasonably expects that tests performed during a hospital admission are either covered by the medical aid or that any exclusions and potential costs are clearly communicated beforehand. AMPATH has advised that they attempted to recover the cost from the hospital, but the hospital declined the claim, leaving us responsible for the outstanding amount. What is even more frustrating is that I have sent multiple complaint emails to Arwyp Hospital and have received no response. Being ignored while trying to resolve a matter of this nature is unacceptable. I am requesting that Arwyp Hospital urgently investigate this matter, explain why this test was performed without proper disclosure of the financial implications, and respond to my complaints. Patients and their families deserve transparency, communication, and fair treatment. #ArwypHospital #PatientRights #MedicalAid #HealthcareTransparency
1 reviews | Active since Jun 2021
Arwyp Hospital - EXCELLENT Service
Absolutely the BEST hopsital ever. My husband broke his shoulder - went to the emrgency room... Immediately seen to by great doctors ans staff. All so efficient and made the whole experience much better. Then 2 days later he had a Diabetic insulin spike due to the surgery - went back to the emergency room and was treated staright away. I cannot thank the doctors and staff enough. They were incredible and I highly recommend this hopsital and emergency department. Thank you
1 reviews | Active since Jun 2021
Arwyp Hospital - EXCELLENT Service
Absolutely the BEST hopsital ever. My husband broke his shoulder - went to the emrgency room... Immediately seen to by great doctors ans staff. All so efficient and made the whole experience much better. Then 2 days later he had a Diabetic insulin spike due to the surgery - went back to the emergency room and was treated staright away. I cannot thank the doctors and staff enough. They were incredible and I highly recommend this hopsital and emergency department. Thank you
1 reviews | Active since Aug 2022
Arwyp Hospital Kempton Park – A Danger to Patients
Two visits. Two failures. One near-fatal. Visit 1 – 9 June 2026: My father was brought in by ambulance in heart failure. The matron approached me almost immediately to sign a DNR. I comp****, believing it was in his best medical interest. He passed shortly after. I later discovered the DNR push had nothing to do with his prognosis — there were no beds available. A Do Not Resuscitate order was being used as a bed-management tool. Let that sink in. Visit 2 – During my father's funeral: My brother-in-law experienced severe chest pains with a documented history of heart disease. We went to Arwyp casualty. The admission desk was empty. No patients ahead of us. We waited 10 minutes before staff reluctantly agreed to open a file — only after I pushed. Another 35 minutes passed before triage. The male nurse in triage didn't stand up, didn't take vitals, didn't touch the patient. His assessment, delivered from his chair: "You only have indigestion." No examination. No ECG. Nothing. We left immediately and drove to Zuid-Afrika Hospital. My brother-in-law was taken into resus before they even opened a file. That is what emergency care looks like. Arwyp Hospital is not a place to send someone you love in a crisis. Understaffed, disengaged, and — based on my experience — willing to use life-and-death paperwork to solve an admin problem. This is not a service complaint. This is a patient safety warning.
1 reviews | Active since Aug 2022
Arwyp Hospital Kempton Park – A Danger to Patients
Two visits. Two failures. One near-fatal. Visit 1 – 9 June 2026: My father was brought in by ambulance in heart failure. The matron approached me almost immediately to sign a DNR. I comp****, believing it was in his best medical interest. He passed shortly after. I later discovered the DNR push had nothing to do with his prognosis — there were no beds available. A Do Not Resuscitate order was being used as a bed-management tool. Let that sink in. Visit 2 – During my father's funeral: My brother-in-law experienced severe chest pains with a documented history of heart disease. We went to Arwyp casualty. The admission desk was empty. No patients ahead of us. We waited 10 minutes before staff reluctantly agreed to open a file — only after I pushed. Another 35 minutes passed before triage. The male nurse in triage didn't stand up, didn't take vitals, didn't touch the patient. His assessment, delivered from his chair: "You only have indigestion." No examination. No ECG. Nothing. We left immediately and drove to Zuid-Afrika Hospital. My brother-in-law was taken into resus before they even opened a file. That is what emergency care looks like. Arwyp Hospital is not a place to send someone you love in a crisis. Understaffed, disengaged, and — based on my experience — willing to use life-and-death paperwork to solve an admin problem. This is not a service complaint. This is a patient safety warning.
1 reviews | Active since May 2026
Suspicious Co-Payment
Very disappointed with my experience at Arwyp. We came in seeking assistance and a referral for a child’s admission last week while covered by medical aid, only to be told that a co-payment of over R14 000 was required upfront. What concerns me most is the lack of consideration for families who simply do not have that kind of money immediately available, especially in situations involving a child’s health. It was stressful, discouraging, and honestly felt inhumane to be placed in that position despite having medical aid. Hospitals should communicate costs transparently and handle patients with empathy and dignity. This has never happened before as I was once a patient at this hospital. I hope management reviews these practices and improves how families are treated during medical emergencies. The guy that assisted us was very helpful though.
1 reviews | Active since May 2026
Suspicious Co-Payment
Very disappointed with my experience at Arwyp. We came in seeking assistance and a referral for a child’s admission last week while covered by medical aid, only to be told that a co-payment of over R14 000 was required upfront. What concerns me most is the lack of consideration for families who simply do not have that kind of money immediately available, especially in situations involving a child’s health. It was stressful, discouraging, and honestly felt inhumane to be placed in that position despite having medical aid. Hospitals should communicate costs transparently and handle patients with empathy and dignity. This has never happened before as I was once a patient at this hospital. I hope management reviews these practices and improves how families are treated during medical emergencies. The guy that assisted us was very helpful though.