Arwyp Hospital

I am extremely disappointed with the way my mother's hospital account has been handled.

My mother was admitted to Arwyp Hospital, where various tests were performed during her stay. We have now been handed over for an outstanding account because the medical aid rejected payment for a test called ZNDM-1 Carbapenemase Screening, stating that it is an infection control test and therefore the responsibility of the hospital.

While I did sign admission documentation, at no point was it clearly explained that this specific test would not be covered by the medical aid and that we could potentially be held personally liable for the cost. As a patient or family member, one reasonably expects that tests performed during a hospital admission are either covered by the medical aid or that any exclusions and potential costs are clearly communicated beforehand.

AMPATH has advised that they attempted to recover the cost from the hospital, but the hospital declined the claim, leaving us responsible for the outstanding amount.

What is even more frustrating is that I have sent multiple complaint emails to Arwyp Hospital and have received no response. Being ignored while trying to resolve a matter of this nature is unacceptable.

I am requesting that Arwyp Hospital urgently investigate this matter, explain why this test was performed without proper disclosure of the financial implications, and respond to my complaints. Patients and their families deserve transparency, communication, and fair treatment.

#ArwypHospital #PatientRights #MedicalAid #HealthcareTransparency