ARK CAR RENTALS (PTY) LTD
Verified Business
|1|5 Reviews (last 12 months)|Responds in 5h 17m
ARK CAR RENTALS (PTY) LTD
Verified Business
|1
5 Reviews (last 12 months)
Responds in 5h 17m
Performance(last 12 months):
Reply Time
5h 17mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 17m
Reply Time
5h 17m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 17m
Review Distribution
1|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceE
Elizabeth
1 reviews | Active since Apr 2026
13 Apr 2026, 12:10
Ark rental car failed to assist me in tracking the 3rd party that hit me and ran while I was driving their rental car
Ark rental car failed to assist me in tracking the 3rd party that hit me and ran while I was driving their rental car. With the help of the car guard, I was able to open the case with Meyerton police and the perpetrator was apprehended. The perpetrator's insurance took the matter up with Ark Rentals Car. I was made to pay the excess amount of R5 400 and promised to be reimbursed once the 3rd party pays. Today, I followed up after been sent from pillar to post only to be told that I am liable for the excess amount and my question is how so when I did not cause the damage to the car? Why is the amount not demanded from the 3rd party who even fled the scene?
Helpful (0)
|Replies (1)E
Elizabeth
1 reviews | Active since Apr 2026
13 Apr 2026, 12:10
Ark rental car failed to assist me in tracking the 3rd party that hit me and ran while I was driving their rental car
Ark rental car failed to assist me in tracking the 3rd party that hit me and ran while I was driving their rental car. With the help of the car guard, I was able to open the case with Meyerton police and the perpetrator was apprehended. The perpetrator's insurance took the matter up with Ark Rentals Car. I was made to pay the excess amount of R5 400 and promised to be reimbursed once the 3rd party pays. Today, I followed up after been sent from pillar to post only to be told that I am liable for the excess amount and my question is how so when I did not cause the damage to the car? Why is the amount not demanded from the 3rd party who even fled the scene?
0
Replies (1)SR
Sam R
1 reviews | Active since Jan 2013
9 Apr 2026, 09:34
********* car rental company
I received a courtesy vehicle from ARK Car Rentals through my insurance while my car was in for repairs. On collection, the vehicle already had multiple stone chips on the windscreen, all of which were clearly noted on the inspection slip and backed up with photos. During the week I had the car, one of these existing chips developed into a crack. I immediately reported this to ARK, expecting fair and reasonable handling given the pre‑existing damage. Despite the visible chips being acknowledged at collection and properly documented, ARK is now harassing me to take responsibility for replacing the windscreen. This is extremely disappointing, *********, and feels like an attempt to push liability onto the customer despite clear evidence to the contrary. Based on my experience, I strongly advise others to avoid using ARK Car Rentals, especially for insurance courtesy vehicles. If you do use them, make sure you document absolutely everything, because they appear willing to ignore their own inspection records when it suits them.
Helpful (0)
|Replies (3)SR
Sam R
1 reviews | Active since Jan 2013
9 Apr 2026, 09:34
********* car rental company
I received a courtesy vehicle from ARK Car Rentals through my insurance while my car was in for repairs. On collection, the vehicle already had multiple stone chips on the windscreen, all of which were clearly noted on the inspection slip and backed up with photos. During the week I had the car, one of these existing chips developed into a crack. I immediately reported this to ARK, expecting fair and reasonable handling given the pre‑existing damage. Despite the visible chips being acknowledged at collection and properly documented, ARK is now harassing me to take responsibility for replacing the windscreen. This is extremely disappointing, *********, and feels like an attempt to push liability onto the customer despite clear evidence to the contrary. Based on my experience, I strongly advise others to avoid using ARK Car Rentals, especially for insurance courtesy vehicles. If you do use them, make sure you document absolutely everything, because they appear willing to ignore their own inspection records when it suits them.
0
Replies (3)HR
Harold R
1 reviews | Active since Dec 2015
17 Dec 2025, 23:48
“Unexpected Charges Despite Professional Service”
Good day Ark Car Rental, Cape Town, I wish to formally record my disappointment with the service I received. I hired your vehicle through my insurance company, which required a R2000 deposit. The delivery process was handled professionally, and I would like to commend the staff member who assisted me for being punctual and thorough in explaining the vehicle. Unfortunately, the following issues arose during the rental: 1. Upon receiving the car, I was informed that cover for rims, windows, and dents would cost R105 per day. However, this was calculated on a monthly basis rather than daily, resulting in a charge of R3 150. This was only communicated at the time of collection, leaving me with no alternative. 2. I was advised by the panel beating company that my own vehicle would be repaired within five days. The rental agreement reflected 12 days, yet I was ultimately charged for a full month. These discrepancies are unclear and concerning. I trust this feedback will be taken seriously, as the lack of transparency and unexpected charges have caused significant dissatisfaction
Helpful (0)
|Replies (1)HR
Harold R
1 reviews | Active since Dec 2015
17 Dec 2025, 23:48
“Unexpected Charges Despite Professional Service”
Good day Ark Car Rental, Cape Town, I wish to formally record my disappointment with the service I received. I hired your vehicle through my insurance company, which required a R2000 deposit. The delivery process was handled professionally, and I would like to commend the staff member who assisted me for being punctual and thorough in explaining the vehicle. Unfortunately, the following issues arose during the rental: 1. Upon receiving the car, I was informed that cover for rims, windows, and dents would cost R105 per day. However, this was calculated on a monthly basis rather than daily, resulting in a charge of R3 150. This was only communicated at the time of collection, leaving me with no alternative. 2. I was advised by the panel beating company that my own vehicle would be repaired within five days. The rental agreement reflected 12 days, yet I was ultimately charged for a full month. These discrepancies are unclear and concerning. I trust this feedback will be taken seriously, as the lack of transparency and unexpected charges have caused significant dissatisfaction
0
Replies (1)RH
Ronald H
1 reviews | Active since Jun 2024
19 Nov 2025, 16:32
eposit Withheld Over Disputed “Damage” – Very Concerning Practices
I recently rented a vehicle from Ark Car Rentals and had a deeply frustrating experience that raises serious questions about their inspection and billing practices. When I returned the car, the inspector pointed out what they claimed was a “scratch” under the bumper. I examined it on the spot and clearly stated that I did not agree it was caused by us. The mark looked like normal road debris from driving in rainy conditions, not damage. The car had been driven in heavy rain shortly before return, so the underside was wet and dirty — hardly a reliable condition for declaring new scratches with cer*****y. Despite my immediate dispute, Ark later emailed me an invoice for the alleged damage. What makes this worse is that the vehicle was taken away, cleaned, and then “buffed and polished” after I had already disagreed with the claim. By the time photos were sent to me, the area had already been worked on, meaning the evidence was no longer in its original state and impossible to verify independently. The photos provided to justify the charge do not show clear, undeniable damage prior to their cleaning and handling. Yet they are insisting on keeping my deposit and billing me further. After this happened, I looked up Ark on Hellopeter and found multiple other customers describing issues with deposits not being returned and similar claims about minor marks under the vehicle. Seeing my experience line up with so many others is extremely concerning. I strongly caution anyone considering renting from Ark Car Rentals. My experience felt unfair, the claim was not proven, and the entire process left me with the impression that disputed “damage” is treated as a billing opportunity rather than an honest assessment.
Helpful (0)
|Replies (1)RH
Ronald H
1 reviews | Active since Jun 2024
19 Nov 2025, 16:32
eposit Withheld Over Disputed “Damage” – Very Concerning Practices
I recently rented a vehicle from Ark Car Rentals and had a deeply frustrating experience that raises serious questions about their inspection and billing practices. When I returned the car, the inspector pointed out what they claimed was a “scratch” under the bumper. I examined it on the spot and clearly stated that I did not agree it was caused by us. The mark looked like normal road debris from driving in rainy conditions, not damage. The car had been driven in heavy rain shortly before return, so the underside was wet and dirty — hardly a reliable condition for declaring new scratches with cer*****y. Despite my immediate dispute, Ark later emailed me an invoice for the alleged damage. What makes this worse is that the vehicle was taken away, cleaned, and then “buffed and polished” after I had already disagreed with the claim. By the time photos were sent to me, the area had already been worked on, meaning the evidence was no longer in its original state and impossible to verify independently. The photos provided to justify the charge do not show clear, undeniable damage prior to their cleaning and handling. Yet they are insisting on keeping my deposit and billing me further. After this happened, I looked up Ark on Hellopeter and found multiple other customers describing issues with deposits not being returned and similar claims about minor marks under the vehicle. Seeing my experience line up with so many others is extremely concerning. I strongly caution anyone considering renting from Ark Car Rentals. My experience felt unfair, the claim was not proven, and the entire process left me with the impression that disputed “damage” is treated as a billing opportunity rather than an honest assessment.
0
Replies (1)AW
Andrew W
1 reviews | Active since Jan 2014
29 Sept 2025, 11:42
PROFESSIONAL *******!!!!! Bogus claims when returning vehicle.
These people are professional *******!!!!! They will go to any lengths to not pay back your deposit. Just like other bad reviews here on HP, they point out small scratches underneath the front bumper..........really!!!!! They then charge you for the bumper repair and charge a R900 admin document fee for the claim. Effectively making sure that they don't pay back any deposit. All the time hiding behind the rental agreement. DO NOT USE THEM!!!!! PROFESSIONAL *******!!!!!
Helpful (0)
|Replies (1)AW
Andrew W
1 reviews | Active since Jan 2014
29 Sept 2025, 11:42
PROFESSIONAL *******!!!!! Bogus claims when returning vehicle.
These people are professional *******!!!!! They will go to any lengths to not pay back your deposit. Just like other bad reviews here on HP, they point out small scratches underneath the front bumper..........really!!!!! They then charge you for the bumper repair and charge a R900 admin document fee for the claim. Effectively making sure that they don't pay back any deposit. All the time hiding behind the rental agreement. DO NOT USE THEM!!!!! PROFESSIONAL *******!!!!!
0
Replies (1)