AW
Andrew W
1 reviews | Active since Jan 2014
29 Sept 2025, 11:42
PROFESSIONAL *******!!!!! Bogus claims when returning vehicle.
These people are professional *******!!!!! They will go to any lengths to not pay back your deposit. Just like other bad reviews here on HP, they point out small scratches underneath the front bumper..........really!!!!! They then charge you for the bumper repair and charge a R900 admin document fee for the claim. Effectively making sure that they don't pay back any deposit. All the time hiding behind the rental agreement. DO NOT USE THEM!!!!! PROFESSIONAL *******!!!!!
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ARK CAR RENTALS (PTY) LTD's replyOfficial
29 Sept 2025, 12:05Dear Mr Winstanley
Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience and the frustration it has caused you. At Ark Car Rentals, we value transparency and fairness, and we take all customer concerns seriously.
Our vehicle return and inspection process is in place to ensure that every customer receives a vehicle in good condition. Any charges app**** are based on documented evidence of damage, in line with the rental agreement signed at the start of the rental period. The administrative fee mentioned relates to processing repair claims and is a standard industry practice, clearly outlined in the rental terms.
That said, we never intend for our customers to feel misled or unfairly treated. We would greatly appreciate the opportunity to review your case in detail, so we can investigate this matter thoroughly and provide you with clarity. We will respond on the email provided with photographic evidence.
We value your feedback as it helps us improve our service.
Kind regards,
Ark Car Rental Team
Ark Car Rental Team
ARK CAR RENTALS (PTY) LTD's reply29 Sept 2025, 12:05
Official
Dear Mr Winstanley
Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience and the frustration it has caused you. At Ark Car Rentals, we value transparency and fairness, and we take all customer concerns seriously.
Our vehicle return and inspection process is in place to ensure that every customer receives a vehicle in good condition. Any charges app**** are based on documented evidence of damage, in line with the rental agreement signed at the start of the rental period. The administrative fee mentioned relates to processing repair claims and is a standard industry practice, clearly outlined in the rental terms.
That said, we never intend for our customers to feel misled or unfairly treated. We would greatly appreciate the opportunity to review your case in detail, so we can investigate this matter thoroughly and provide you with clarity. We will respond on the email provided with photographic evidence.
We value your feedback as it helps us improve our service.
Kind regards,
Ark Car Rental Team
Ark Car Rental Team