Based on recent customer reviews, APM Bus Service is drawing heavy criticism from long distance travellers on routes linking Cape Town, Johannesburg, Mthatha, Queenstown and Port Elizabeth. Passengers repeatedly report coaches arriving hours late or never pitching at all, no delay communication, and a call centre that does not answer calls or emails. Further complaints cover rude drivers and station staff, unexpected luggage weighing charges, cockroaches and insect bites, buses without toilets, and unresolved refunds. A small group praised clean coaches, punctual departures and friendly, communicative service.
TrustIndex
2.1
NPS Score
-81
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About APM Bus Service
What do customers say about APM Bus Service?
Based on recent customer reviews, APM Bus Service is drawing heavy criticism from long distance travellers on routes linking Cape Town, Johannesburg, Mthatha, Queenstown and Port Elizabeth. Passengers repeatedly report coaches arriving hours late or never pitching at all, no delay communication, and a call centre that does not answer calls or emails. Further complaints cover rude drivers and station staff, unexpected luggage weighing charges, cockroaches and insect bites, buses without toilets, and unresolved refunds. A small group praised clean coaches, punctual departures and friendly, communicative service.
Is APM Bus Service trustworthy?
APM Bus Service has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. Hellopeter has tracked APM Bus Service across 684 total reviews. How is the TrustIndex calculated? →
Recent reviews (47)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Delayed by 10 hours
The bus was supposed to depart at 17:45, at 17:00 we were told that there is a delay the bus will arrive at 19:25. The bus did not arrive we waited in the cold with children for 6 hours, when we were 3 hours away to Cape Town our driver caused an accident at 10:00 am we stayed there for another 5 hours no one communicated anything, we were hungry and thirsty. I missed work and I could not attend my meeting. Terrible service ever
1 reviews | Active since Nov 2026
Delayed by 10 hours
The bus was supposed to depart at 17:45, at 17:00 we were told that there is a delay the bus will arrive at 19:25. The bus did not arrive we waited in the cold with children for 6 hours, when we were 3 hours away to Cape Town our driver caused an accident at 10:00 am we stayed there for another 5 hours no one communicated anything, we were hungry and thirsty. I missed work and I could not attend my meeting. Terrible service ever
1 reviews | Active since Nov 2026
Horrible and I was scared and it's still utch
Good day APM Management I lodge a formal complaint in terms of Consumer Protection Act Section 54 and 61. *Passenger:* Thandiwe Khoza (Adult) *Carrier Ref:* *** *Service:* *** *Journey:* Bellville (MISPEL ROAD) 28 Oct 2026 13:30 → Johannesburg Park 29 Oct 2026 08:55 *Bus Details:* Ibhasi Labantu, Registration ***, Scania *Fare:* R390,00 *Complaint:* Your bus was infested with bed bugs. I found live bugs on my clothing (see attached photo). I have multiple itchy bites/welts on my back and body after the 19h25 trip. This is unhygienic and unsafe. This violates my right to a safe, hygienic service. I had to fumigate my bag and wash all clothes in hot water. I still have itching. *I demand within 5 working days:* 1. Full refund of R390,00 2. Written proof that bus *** / *** has been fumigated/deep cleaned *Attached:* 1. Ticket *** 2. Photo of bus *** 3. Photo of live bed bug on my jeans 4. Photo of bites on my back ……this was the email I sent but it say not delivered,this happened last week
1 reviews | Active since Nov 2026
Horrible and I was scared and it's still utch
Good day APM Management I lodge a formal complaint in terms of Consumer Protection Act Section 54 and 61. *Passenger:* Thandiwe Khoza (Adult) *Carrier Ref:* *** *Service:* *** *Journey:* Bellville (MISPEL ROAD) 28 Oct 2026 13:30 → Johannesburg Park 29 Oct 2026 08:55 *Bus Details:* Ibhasi Labantu, Registration ***, Scania *Fare:* R390,00 *Complaint:* Your bus was infested with bed bugs. I found live bugs on my clothing (see attached photo). I have multiple itchy bites/welts on my back and body after the 19h25 trip. This is unhygienic and unsafe. This violates my right to a safe, hygienic service. I had to fumigate my bag and wash all clothes in hot water. I still have itching. *I demand within 5 working days:* 1. Full refund of R390,00 2. Written proof that bus *** / *** has been fumigated/deep cleaned *Attached:* 1. Ticket *** 2. Photo of bus *** 3. Photo of live bed bug on my jeans 4. Photo of bites on my back ……this was the email I sent but it say not delivered,this happened last week
1 reviews | Active since Oct 2022
Worst
Worse bus ever we were supposed to leave Johanesburg at6:30pm but we left at 20:25 no excuse nothing owners managers do better
1 reviews | Active since Oct 2022
Worst
Worse bus ever we were supposed to leave Johanesburg at6:30pm but we left at 20:25 no excuse nothing owners managers do better
1 reviews | Active since Oct 2026
Terrible
They gave us a broken bus now stuck on the freeway and no one is assisting or giving any FEEDBACK. APM buses must be taken off the road they service is terrible and poor. Been stuck on the freeway for 5 hours.
1 reviews | Active since Oct 2026
Terrible
They gave us a broken bus now stuck on the freeway and no one is assisting or giving any FEEDBACK. APM buses must be taken off the road they service is terrible and poor. Been stuck on the freeway for 5 hours.
1 reviews | Active since Oct 2026
Bad customer care
No customer care their rank Marshall are bullies over customers
1 reviews | Active since Oct 2026
Bad customer care
No customer care their rank Marshall are bullies over customers
1 reviews | Active since Nov 2020
Pathetic service
If you want to waste your money and time then book this bus, their service and time management is disgusting. I regret not reading ratings before booking it.
1 reviews | Active since Nov 2020
Pathetic service
If you want to waste your money and time then book this bus, their service and time management is disgusting. I regret not reading ratings before booking it.