Horrible and I was scared and it's still utch

Good day APM Management

I lodge a formal complaint in terms of Consumer Protection Act Section 54 and 61.

*Passenger:* Thandiwe Khoza (Adult) *Carrier Ref:* *** *Service:* *** *Journey:* Bellville (MISPEL ROAD) 28 Oct 2026 13:30 → Johannesburg Park 29 Oct 2026 08:55 *Bus Details:* Ibhasi Labantu, Registration ***, Scania *Fare:* R390,00

*Complaint:* Your bus was infested with bed bugs. I found live bugs on my clothing (see attached photo). I have multiple itchy bites/welts on my back and body after the 19h25 trip. This is unhygienic and unsafe.

This violates my right to a safe, hygienic service. I had to fumigate my bag and wash all clothes in hot water. I still have itching.

*I demand within 5 working days:* 1. Full refund of R390,00 2. Written proof that bus *** / *** has been fumigated/deep cleaned

*Attached:* 1. Ticket *** 2. Photo of bus *** 3. Photo of live bed bug on my jeans 4. Photo of bites on my back ……this was the email I sent but it say not delivered,this happened last week