Delayed by 10 hours

The bus was supposed to depart at 17:45, at 17:00 we were told that there is a delay the bus will arrive at 19:25. The bus did not arrive we waited in the cold with children for 6 hours, when we were 3 hours away to Cape Town our driver caused an accident at 10:00 am we stayed there for another 5 hours no one communicated anything, we were hungry and thirsty. I missed work and I could not attend my meeting. Terrible service ever