Based on recent customer reviews, Aon South Africa Pty Ltd receives strong praise when individual brokers take ownership, with consultants such as Abednicoh Dube, Liezel and Natasha singled out for calm, fast and professional handling of storm and medical aid queries. However, most feedback describes drawn out claims, particularly geyser bursts and water damage handled with Santam, unanswered emails and calls, repeated follow ups, disputed excess increases and confusion over policy wording. Clients also cite weak accountability between Aon, insurers and appointed contractors, plus poor communication on pension and medical aid administration.
Replied to 100% of negative reviews
Reply time on negative reviews: 25h 49m
TrustIndex
4.2
Ranking
#63
in Insurance
Reply Time
30h 32m
NPS Score
-60
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 25h 49m
Nov '25 - Oct '26
Frequently Asked Questions About Aon South Africa Pty Ltd
What do customers say about Aon South Africa Pty Ltd?
Based on recent customer reviews, Aon South Africa Pty Ltd receives strong praise when individual brokers take ownership, with consultants such as Abednicoh Dube, Liezel and Natasha singled out for calm, fast and professional handling of storm and medical aid queries. However, most feedback describes drawn out claims, particularly geyser bursts and water damage handled with Santam, unanswered emails and calls, repeated follow ups, disputed excess increases and confusion over policy wording. Clients also cite weak accountability between Aon, insurers and appointed contractors, plus poor communication on pension and medical aid administration.
Is Aon South Africa Pty Ltd trustworthy?
Aon South Africa Pty Ltd has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 25 hours 49 min. Hellopeter has tracked Aon South Africa Pty Ltd across 289 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2015
Don't Use this insurer
Logged Geyser Burst (Sat), Geyser replaced(Sun), ceiling damages, poor quality work till 11PM (Wed), Logged poor work and new geyser burst(Fri), geyser replaced, main water pipe damaged in process, tub and tiles damaged, waiting approval , workers onsite - no approval and more excess on their damages, still waiting for management call.
1 reviews | Active since Jun 2015
Don't Use this insurer
Logged Geyser Burst (Sat), Geyser replaced(Sun), ceiling damages, poor quality work till 11PM (Wed), Logged poor work and new geyser burst(Fri), geyser replaced, main water pipe damaged in process, tub and tiles damaged, waiting approval , workers onsite - no approval and more excess on their damages, still waiting for management call.
1 reviews | Active since Jun 2016
Unprofessional and Unhelpful assistance from Algita from Aon
I would like to formally raise my concern regarding the delay and level of service I have experienced with my PI Cover application. I submitted my request for PI Cover three weeks ago and followed up after one week regarding the status of my proposal. I was advised by Algita that there had been a system change and that I would need to complete a manual application, which I did. A further week passed without any feedback, so I contacted Algita again for an update. During this conversation, I found her response to be unprofessional and unhelpful. I was told, “Who said they passed their turnaround time?” despite the fact that three weeks had already passed since my initial request. After placing me on hold, I was then advised that additional documents were required. This information could have been requested much earlier if proper follow-up had taken place, avoiding further unnecessary delays. I understand that system changes and processing requirements may occur, but I expect clear communication, timely updates, and professional service throughout the process. I would appreciate an urgent review of this matter and feedback on the status of my application, as well as an explanation for the delays experienced. I look forward to your prompt response.
1 reviews | Active since Jun 2016
Unprofessional and Unhelpful assistance from Algita from Aon
I would like to formally raise my concern regarding the delay and level of service I have experienced with my PI Cover application. I submitted my request for PI Cover three weeks ago and followed up after one week regarding the status of my proposal. I was advised by Algita that there had been a system change and that I would need to complete a manual application, which I did. A further week passed without any feedback, so I contacted Algita again for an update. During this conversation, I found her response to be unprofessional and unhelpful. I was told, “Who said they passed their turnaround time?” despite the fact that three weeks had already passed since my initial request. After placing me on hold, I was then advised that additional documents were required. This information could have been requested much earlier if proper follow-up had taken place, avoiding further unnecessary delays. I understand that system changes and processing requirements may occur, but I expect clear communication, timely updates, and professional service throughout the process. I would appreciate an urgent review of this matter and feedback on the status of my application, as well as an explanation for the delays experienced. I look forward to your prompt response.
1 reviews | Active since Dec 2018
AON - Great customer support
I would like to compliment Liezel from Aon for her calm and incredible assistance with my Bonitas problem. I was very irate with Bonitas and she reassured me that my query would be sorted which it is. Well done.
1 reviews | Active since Dec 2018
AON - Great customer support
I would like to compliment Liezel from Aon for her calm and incredible assistance with my Bonitas problem. I was very irate with Bonitas and she reassured me that my query would be sorted which it is. Well done.
1 reviews | Active since May 2026
Outstanding Service from Abednicoh Dube at AON!
After the severe storm hit Port Elizabeth, many homes suffered varying degrees of damage, including my own. In the midst of all that chaos, I called Abednicoh Dube at AON the very next day, and his professionalism was outstanding. He immediately put my mind at ease, reassuring me that this unfortunate situation would be completely sorted out. After asking for the necessary details, I sent him a few photos of the damage. Abednicoh immediately logged the claim and kicked off the process with Santam, managing everything seamlessly from start to finish. It is always an absolute pleasure dealing with him. He turned a highly stressful situation into an incredibly easy and smooth experience. I highly recommend Abednicoh Dube for his exceptional service and support!
1 reviews | Active since May 2026
Outstanding Service from Abednicoh Dube at AON!
After the severe storm hit Port Elizabeth, many homes suffered varying degrees of damage, including my own. In the midst of all that chaos, I called Abednicoh Dube at AON the very next day, and his professionalism was outstanding. He immediately put my mind at ease, reassuring me that this unfortunate situation would be completely sorted out. After asking for the necessary details, I sent him a few photos of the damage. Abednicoh immediately logged the claim and kicked off the process with Santam, managing everything seamlessly from start to finish. It is always an absolute pleasure dealing with him. He turned a highly stressful situation into an incredibly easy and smooth experience. I highly recommend Abednicoh Dube for his exceptional service and support!
1 reviews | Active since May 2016
AON lacks staff with knowledge and expertise to guide South Africans
Extremely disappointed by my experience with Aon South Africa regarding both pension fund administration and medical aid management. I contacted Aon South Africa earlier today, only to be told by the receptionist that’s it’s a Friday and no one can help and she to does not know who governs or regulates AON. Since that is the case and no one works on a Friday at 16:30pm in AON , I have posted my compliant on here to get the required response. Over the past several months I experienced: • Incorrect and contradictory guidance on an international pension transfer which caused financial distress and loss which AON did not resolve. • Months of delays with no accountability • Pension funds sitting unallocated while nobody could provide answers within AON • Constant chasing for updates • Lack of ownership between Aon and associated parties Most concerning, my medical aid was cancelled despite multiple written confirmations that cover would remain active until end May 2026. Even more alarming: I received written confirmation from Aon this afternoon stating my policy had been reinstated. While on a live call with Discovery Health immediately afterwards, Discovery confirmed that the policy was in fact NOT active. This meant my family and I were potentially left without medical cover despite written assurances to the contrary. These are not minor administrative oversights. Medical aid and pension administration directly impact people’s lives, financial security, and families. Clients place trust in these institutions to act professionally, accurately, and responsibly. Based on my experience, there appears to be serious issues relating to accountability, governance, communication, and verification processes. I have formally escalated the matter to executive leadership and will also be pursuing the relevant regulatory channels. #Aon #SouthAfrica #MedicalAid #PensionFund #Governance #Accountability #FinancialServices
1 reviews | Active since May 2016
AON lacks staff with knowledge and expertise to guide South Africans
Extremely disappointed by my experience with Aon South Africa regarding both pension fund administration and medical aid management. I contacted Aon South Africa earlier today, only to be told by the receptionist that’s it’s a Friday and no one can help and she to does not know who governs or regulates AON. Since that is the case and no one works on a Friday at 16:30pm in AON , I have posted my compliant on here to get the required response. Over the past several months I experienced: • Incorrect and contradictory guidance on an international pension transfer which caused financial distress and loss which AON did not resolve. • Months of delays with no accountability • Pension funds sitting unallocated while nobody could provide answers within AON • Constant chasing for updates • Lack of ownership between Aon and associated parties Most concerning, my medical aid was cancelled despite multiple written confirmations that cover would remain active until end May 2026. Even more alarming: I received written confirmation from Aon this afternoon stating my policy had been reinstated. While on a live call with Discovery Health immediately afterwards, Discovery confirmed that the policy was in fact NOT active. This meant my family and I were potentially left without medical cover despite written assurances to the contrary. These are not minor administrative oversights. Medical aid and pension administration directly impact people’s lives, financial security, and families. Clients place trust in these institutions to act professionally, accurately, and responsibly. Based on my experience, there appears to be serious issues relating to accountability, governance, communication, and verification processes. I have formally escalated the matter to executive leadership and will also be pursuing the relevant regulatory channels. #Aon #SouthAfrica #MedicalAid #PensionFund #Governance #Accountability #FinancialServices
1 reviews | Active since Jul 2009
RAN INCOMPETENCE OF AON AND SANTAM IS SHOWING
We were lumped in with AON several years ago when our insurance with SANTAM was ceded to them after they purchased our much smaller broker. We were off to a reasonable start, but since then then the service has been disgusting, with increasingly poor personal brokers assigned. SANTAK itself has been getting bad, obviously putting their shareholders interests before policyholders. Hence I do NOT recommend AON nor do I recommend SANTAM anymore. For example today, I ask: "We have large tree blown down in the garden in the 120kph winds. What are my options". You would think the response would be "These are your options under Santam home owners and also the AON add-ons..." But no, I get told that the person cannot handle claims. THAT IS NOT WHAT I ASKED FOR. AND I ASKED TWICE AS WELL. Rank incompetence.
1 reviews | Active since Jul 2009
RAN INCOMPETENCE OF AON AND SANTAM IS SHOWING
We were lumped in with AON several years ago when our insurance with SANTAM was ceded to them after they purchased our much smaller broker. We were off to a reasonable start, but since then then the service has been disgusting, with increasingly poor personal brokers assigned. SANTAK itself has been getting bad, obviously putting their shareholders interests before policyholders. Hence I do NOT recommend AON nor do I recommend SANTAM anymore. For example today, I ask: "We have large tree blown down in the garden in the 120kph winds. What are my options". You would think the response would be "These are your options under Santam home owners and also the AON add-ons..." But no, I get told that the person cannot handle claims. THAT IS NOT WHAT I ASKED FOR. AND I ASKED TWICE AS WELL. Rank incompetence.
1 reviews | Active since Nov 2022
A terrible experience indeed
Terrible service with claims. They make up any excuse, exclusion or formula to reduce their cost. I had damages to some of my items and after nearly two months it has not been settled. I have to repeatedly ask for responses. Honestly, never have I ever dealt with such poor service.
1 reviews | Active since Nov 2022
A terrible experience indeed
Terrible service with claims. They make up any excuse, exclusion or formula to reduce their cost. I had damages to some of my items and after nearly two months it has not been settled. I have to repeatedly ask for responses. Honestly, never have I ever dealt with such poor service.
1 reviews | Active since Oct 2012
Poor Service, Unauthorized Debits, Terrible insurance provider
I explored the option of an alternative insurance provider, but due to poor service and lack of response from the Aon (broker) and Santam, I decided to not go forth and requested a cancellation and instead stay with my existing provider; MiWay. I received confirmation that the cancellation was processed. yet I was still debited for a service I do not have, want, or need!
1 reviews | Active since Oct 2012
Poor Service, Unauthorized Debits, Terrible insurance provider
I explored the option of an alternative insurance provider, but due to poor service and lack of response from the Aon (broker) and Santam, I decided to not go forth and requested a cancellation and instead stay with my existing provider; MiWay. I received confirmation that the cancellation was processed. yet I was still debited for a service I do not have, want, or need!